Field Claims Advisor, Major Losses

Desjardins; Terrebonne; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Field Claims Advisor for Major Losses to manage complex claims for home and business clients. This role emphasizes strong interpersonal skills and decision-making abilities to negotiate settlements and ensure client satisfaction. With a commitment to equity and inclusion, the organization offers a supportive environment and a competitive salary alongside excellent benefits, including a defined benefit pension plan and flexible vacation. If you are passionate about client service and have the necessary experience, this opportunity is ideal for you.

Benefits

4 Weeks of Flexible Vacation

Defined Benefit Pension Plan

Group Insurance including Telemedicine

Reimbursement of Health and Wellness Expenses

Telework Equipment Provided

Qualifications

• 4+ years of relevant field claims experience.
• Knowledge of French and intermediate English required.

Responsibilities

• Oversee and maintain business relationships for claims.
• Negotiate with parties for smooth claims processing.

Skills

Decision Quality

Interpersonal Savvy

Customer Service

Education

Bachelor's Degree in a Related Field

Tools

Claims Advisor Certificate

Commercial Claims Advisor Certificate

Job description

Join to apply for the Field Claims Advisor, Major Losses role at Desjardins

Required

As a Field Claims Advisor, Major Losses, you help oversee and maintain business relationships with members and clients for any claim following a loss. In your role, you handle claims for home and business members and clients for major losses and special risks. You investigate the circumstances and approve claims. Your complex work requires extensive knowledge of your line of business. Using your ability to make quality decisions, you develop solutions, negotiate settlements and reach agreements with the member or client, a third party or any other stakeholder. You advise and support clients, represent Desjardins and enter the organization into agreements with clients. Interpersonal savvy is therefore essential. More specifically, you will be required to:

1. Apply the major loss optimization process
2. Compensate members and clients in accordance with company standards and policies, respecting the scope of insurance policies, commitments to quality and deadlines to ensure client satisfaction and to avoid paying penalties
3. Negotiate with all parties involved to ensure smooth claims processing

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of four years of relevant field claims experience
• Experience in customer service
• Commercial claims advisor certificate
• Claims advisor certificate
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Available for travel within Greater Montreal and the surrounding areas based on business needs (50%)
• Must have a valid driver’s licence (company car and cellphone provided)

Decision quality, Interpersonal Savvy

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!