Field Claims Advisor, Major Losses

Desjardins; Longueuil; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Claims Advisor for Major Losses to manage and oversee claims for home and business clients. This role demands strong interpersonal skills and decision-making abilities to negotiate settlements and ensure client satisfaction. You will be responsible for applying the major loss optimization process and ensuring compliance with company standards. With a competitive salary, flexible vacation, and a defined benefit pension plan, this position offers a rewarding career path in a supportive environment that values diversity and inclusion. If you are driven by quality and client service, this opportunity is perfect for you.

Benefits

Competitive Salary

Annual Bonus

4 Weeks of Flexible Vacation

Defined Benefit Pension Plan

Group Insurance including Telemedicine

Reimbursement of Health and Wellness Expenses

Telework Equipment

Company Car

Cellphone Provided

Qualifications

• 4+ years of relevant field claims experience.
• Experience in customer service and claims management.

Responsibilities

• Oversee and maintain business relationships with clients for major loss claims.
• Negotiate settlements and ensure smooth claims processing.

Skills

Decision Quality

Interpersonal Savvy

Customer Service

Education

Bachelor's Degree in a Related Field

Tools

Claims Advisor Certificate

Commercial Claims Advisor Certificate

Job description

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As a Field Claims Advisor, Major Losses, you help oversee and maintain business relationships with members and clients for any claim following a loss. In your role, you handle claims for home and business members and clients for major losses and special risks. You investigate the circumstances and approve claims. Your complex work requires extensive knowledge of your line of business. Using your ability to make quality decisions, you develop solutions, negotiate settlements and reach agreements with the member or client, a third party or any other stakeholder. You advise and support clients, represent Desjardins and enter the organization into agreements with clients. Interpersonal savvy is therefore essential.

• Apply the major loss optimization process
• Compensate members and clients in accordance with company standards and policies, respecting the scope of insurance policies, commitments to quality and deadlines to ensure client satisfaction and to avoid paying penalties
• Negotiate with all parties involved to ensure smooth claims processing

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of four years of relevant field claims experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Experience in customer service
• Commercial claims advisor certificate
• Claims advisor certificate
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Available for travel within Greater Montreal and the surrounding areas based on business needs (50%)
• Must have a valid driver’s licence (company car and cellphone provided)

Decision quality, Interpersonal Savvy

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. We have zero tolerance for discrimination of any kind. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!