Field Case Manager (12-month contract)

Cencora, Inc.; Ontario; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to improving health outcomes for people and animals. This role offers the chance to be at the forefront of healthcare, serving as a vital liaison between physicians and patients. You'll utilize your nursing expertise to educate and support medical professionals while contributing to innovative programs that enhance patient care. With a commitment to professional development and a supportive work environment, this position is perfect for those looking to make a meaningful impact in the healthcare sector. Don't miss the opportunity to be part of a team that values your contributions and fosters a culture of inclusivity.

Benefits

Medical benefits

Dental benefits

Vision benefits

Parental leave

Professional development

Employee resource groups

Volunteer activities

Qualifications

• Registered Nurse qualification is essential.
• Experience in third-party reimbursement is an asset.
• Bilingualism, especially for Quebec, is a plus.

Responsibilities

• Serve as the single point of contact for physicians.
• Educate physicians on program services and guidelines.
• Collaborate with team members to coordinate patient journeys.

Skills

Exceptional customer service

Interpersonal skills

Analytical skills

Organizational skills

Communication skills in English and French

Time management

Ability to work autonomously

Education

Registered Nurse (RN)

Pharmacist or science degree

Basic CCPE certification

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

• Serve as the single point of contact for the program with physicians.
• Educate physicians and their staff on program services.
• Provide therapy guidelines to manage physician expectations regarding reimbursement.
• Review patient charts to complete necessary paperwork for coverage.
• Assist MDs with Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation.
• Provide ongoing updates to physicians on their patients.
• Customize program elements to meet the needs of assigned physicians, adjusting based on in-clinic and remote MD needs.
• Identify risk areas and promote proactive quality improvement.
• Collaborate with team members across roles to coordinate the patient journey.
• Participate in scheduled physician meetings with sales representatives.
• Attend Continuous Medical Education events and report new activities.
• Travel regularly to various physician offices.
• Report adverse events.
• Perform ad hoc duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Registered nurse (RN) qualification.
• Related degrees (e.g., pharmacists, science degrees) or equivalent transferable skills.
• Experience in third-party reimbursement, pharmaceutical sales, managed care, or clinical support is an asset.
• Bilingualism is an asset (especially for Quebec).
• Previous Case Manager experience is an asset.
• Basic CCPE certification is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Exceptional customer service and interpersonal skills.
• Ability to manage multiple tasks simultaneously.
• Understanding of medical terminology.
• Strong analytical and organizational skills.
• Ability to analyze enrollment volume by MD.
• Effective engagement with physicians and their staff as a trusted medical partner.
• Excellent time management and sense of urgency.
• Ability to collaborate effectively with program colleagues.
• Work autonomously in a remote setting.
• Effective communication skills in English and French (oral and written), especially for Quebec and New Brunswick.
• Detail-oriented and results-driven.
• Adaptability to change and ambiguity.
• Proficiency in Microsoft Office and strong computer skills.
• Willingness to attend healthcare education events outside regular hours.
• Valid driver’s license, access to a vehicle, and private home office space.

The successful candidate may have daily contact with unilingual English-speaking customers, patients, or cross-functional team members.

What Cencora Offers

We provide competitive compensation, benefits, and resources to foster an inclusive culture and support your purpose-driven work. Our benefits include medical, dental, vision, and a comprehensive suite focusing on physical, emotional, financial, and social wellness. We support working families with backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health, parental leave, and caregiver leave. We also offer training, professional development, mentorship, employee resource groups, volunteer activities, and more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes. Harassment is prohibited, and all employment practices are non-discriminatory. We provide reasonable accommodations for individuals with disabilities upon request. To request accommodations, contact 888.692.2272 or email [e-mail]. Messages unrelated to accommodations will not be responded to.

Accessibility Policy

Cencora is dedicated to fair and accessible employment practices, accommodating individuals with disabilities during recruitment and employment.

Affiliated Companies:

Innomar Strategies