Field Case Manager- 12 Month Contract (Future Opportunity)

AmerisourceBergen; Elliot Lake; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join an innovative company dedicated to improving health outcomes for people and animals. This role offers the opportunity to work closely with physicians, providing essential support and education on various program services. As a key team member, you will help customize program elements to meet the needs of assigned physicians, ensuring a seamless patient journey. With a focus on professional development and a commitment to inclusivity, this position is ideal for those looking to make a meaningful impact in healthcare. Embrace the chance to grow in a supportive environment while contributing to healthier futures.

Benefits

Medical, dental, and vision care

Paid parental leave

Behavioral health solutions

Professional development resources

Mentorship programs

Volunteer activities

Adoption assistance

Infertility coverage

Qualifications

• Registered Nurse (RN) or equivalent degree required.
• Bilingualism is an asset, especially for Quebec.

Responsibilities

• Single point of contact for program with physicians.
• Educate physicians on program services and guidelines.
• Assist in completing necessary paperwork for coverage.

Skills

Exceptional customer service

Interpersonal skills

Analytical skills

Organizational skills

Communication skills (English and French)

Time management skills

Medical terminology understanding

Ability to work autonomously

Education

Registered Nurse (RN)

Pharmacists or science degree

Basic CCPE certification

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted.

Primary Duties and Responsibilities:

• Single point of contact for the program with physicians
• Educate physicians and/or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts to effectively complete necessary paperwork to obtain coverage
• Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians, adjusting based on in-clinic and remote MD needs
• Identify areas for risk and foster proactive, continued quality improvement
• Work collaboratively with other team members in various roles to coordinate the patient journey
• Participate in scheduled physician meetings with sales representatives
• Attend Continuous Medical Education events and report new activities
• Regular travel to various physician offices
• Adverse Event reporting
• Adhoc duties as assigned

Experience and Educational Requirements:

• Registered nurse (RN)
• Related degree may be considered (pharmacists, science degrees) or equivalent transferable skills
• Experience in public or private third-party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience an asset
• Bilingualism is an asset (requirement for province of Quebec)
• Previous Case Manager experience an asset
• Basic CCPE certification an asset

Minimum Skills, Knowledge and Ability Requirements:

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities simultaneously
• Understanding of medical terminology
• Strong analytical and organizational skills
• Ability to analyze current enrollment volume by MD
• Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
• Excellent time management skills and sense of urgency
• Ability to collaborate effectively with program colleagues
• Ability to work autonomously in a remote setting
• Effective communication skills both orally and in writing in English and French (oral and written) for Quebec and New Brunswick provinces
• Detail-oriented and results-driven
• Ability to adapt to change and ambiguity
• Strong computer skills and knowledge of Microsoft Office
• Ability to attend Continuous Healthcare Education (CHE) events outside regular business hours
• Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car
• Adhere to Performance Standards and Procedures required by the program
• Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies

The successful candidate may have daily contacts with unilingual English-speaking customers, patients, or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness. This includes support for working families, backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also offer various training programs, professional development resources, mentorship programs, employee resource groups, volunteer activities, and more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other protected class. Our success depends on utilizing qualified individuals, and harassment is prohibited. All employment-related processes comply with equal opportunity principles and are non-discriminatory.

We provide reasonable accommodations for individuals with disabilities during the employment process and employment. To request an accommodation, contact us at 888.692.2272 or email [e-mail]. Accommodation requests are handled on a case-by-case basis. Messages or emails unrelated to accommodation requests will not be responded to.

Accessibility Policy

Cencora is committed to fair and accessible employment practices. We will accommodate individuals with disabilities during recruitment, assessment, hiring, and employment upon request.

Affiliated Companies:

Innomar Strategies