Field Case Manager- 12 Month Contract (Future Opportunity)

Cencora, Inc.; London; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a dedicated professional to join their team. This role involves working directly with physicians to enhance patient care through education and support. The ideal candidate will possess strong analytical skills, exceptional customer service abilities, and be fluent in both English and French. You will have the opportunity to make a meaningful impact on health outcomes while enjoying a supportive work environment that values professional development and inclusivity. Join us in creating healthier futures for people and animals alike!

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Wellness Programs

Parental Leave

Professional Development

Mentorship Opportunities

Volunteer Opportunities

Qualifications

• Registered Nurse or related degree required.
• Experience in pharmaceutical sales or clinical support is an asset.

Responsibilities

• Single point of contact for physicians and program services.
• Educate physicians on therapy guidelines and reimbursement.

Skills

Customer Service

Interpersonal Skills

Analytical Skills

Time Management

Communication Skills (English and French)

Education

Registered Nurse (RN)

Pharmacist or Science Degree

Basic CCPE Certification

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted.

Primary Duties and Responsibilities:

• Single point of contact for the program with physicians
• Educate physicians and/or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts to effectively complete necessary paperwork to obtain coverage
• Assist MDs in completing Special Authorization (SA) forms, enrollment forms, prescription renewals, and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians: adjust based on in-clinic and remote MD needs.
• Identify areas for risk and foster proactive, continued quality improvement
• Work collaboratively with other team members in various roles to coordinate the patient journey
• Participate in scheduled physician meetings with sales representatives
• Attend Continuous Medical Education events and report new activities
• Travel regularly to various physician offices
• Adverse Event reporting
• Adhoc duties as assigned

Experience and Educational Requirements:

• Registered nurse (RN) or related degree (pharmacists, science degrees) or equivalent transferable skills
• Experience in public or private third-party reimbursement, pharmaceutical sales, managed care, or clinical support is an asset
• Bilingualism is an asset (required for Quebec)
• Previous Case Manager experience is an asset
• Basic CCPE certification is an asset

Minimum Skills, Knowledge, and Ability Requirements:

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities
• Understanding of medical terminology
• Strong analytical and organizational skills
• Ability to analyze current enrollment volume by MD
• Ability to engage with physicians and staff as a trusted medical partner
• Excellent time management and sense of urgency
• Effective collaboration with program teams
• Ability to work autonomously remotely
• Effective communication skills in English and French (oral and written) for Quebec and New Brunswick
• Detail-oriented and results-driven
• Adaptability to change and ambiguity
• Proficiency in Microsoft Office and strong computer skills
• Willingness to attend healthcare education events outside regular hours
• Valid driver’s license and access to a car
• Maintain a private, dedicated home office space with supplied equipment

The successful candidate may have daily contact with unilingual English-speaking customers, patients, or peers from cross-functional teams.

What Cencora Offers

We provide competitive compensation, benefits, and resources fostering an inclusive culture that supports purposeful living. Benefits include medical, dental, vision, and comprehensive wellness programs supporting physical, emotional, financial, and social health, including family support, parental leave, and more. We also offer training, professional development, mentorship, employee resource groups, volunteer opportunities, and more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes. We ensure all employment practices are non-discriminatory and provide reasonable accommodations for individuals with disabilities during the employment process. To request accommodations, contact 888.692.2272 or [e-mail].

Accessibility Policy

We are committed to fair and accessible employment practices, accommodating people with disabilities during recruitment, assessment, hiring, and employment.

Affiliated Companies

Innomar Strategies