Field Case Manager- 12 Month Contract (Future Opportunity)

AmerisourceBergen; Central Ontario; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a dedicated Registered Nurse to join their team in improving healthcare outcomes. In this pivotal role, you'll be the primary contact for physicians, providing vital education on program services and assisting with patient documentation. Your exceptional customer service and analytical skills will help you thrive in a dynamic environment where collaboration is key. This is a unique opportunity to make a meaningful impact in the healthcare sector while enjoying a supportive and inclusive workplace culture. If you're passionate about making a difference, we encourage you to apply!

Benefits

Medical benefits

Dental benefits

Vision benefits

Wellness programs

Professional development

Mentorship

Employee resource groups

Volunteer activities

Qualifications

• Registered Nurse with experience in public or private reimbursement.
• Bilingualism and previous Case Manager experience are assets.

Responsibilities

• Educate physicians on program services and manage expectations.
• Assist in completing necessary paperwork for coverage.
• Collaborate with team members to coordinate patient journeys.

Skills

Exceptional customer service

Interpersonal skills

Analytical skills

Time management

Communication in English and French

Understanding of medical terminology

Strong computer skills (Microsoft Office)

Education

Registered Nurse (RN)

Related degree (pharmacists, science degrees)

Basic CCPE certification

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted.

Primary Duties and Responsibilities:

• Single point of contact for the program with physicians
• Educate physicians and/or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts to effectively complete necessary paperwork to obtain coverage
• Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians, adjusting based on in-clinic and remote MD needs
• Identify areas for risk and foster proactive, continued quality improvement
• Work collaboratively with other team members in various roles to coordinate the patient journey
• Participate in scheduled physician meetings with sales representatives
• Attend Continuous Medical Education events and report new activities
• Regular travel to various physician offices
• Adverse Event reporting
• Adhoc duties as assigned

Experience and Educational Requirements:

• Registered nurse (RN)
• Related degree may be considered (pharmacists, science degrees) or equivalent transferable skills
• Experience in public or private third-party reimbursement arena, pharmaceutical sales, managed care, or clinical support is an asset
• Bilingualism is an asset (requirement for province of Quebec)
• Previous Case Manager experience is an asset
• Basic CCPE certification is an asset

Minimum Skills, Knowledge and Ability Requirements:

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities
• Understanding of medical terminology
• Strong analytical and organizational skills
• Ability to analyze enrollment volume by MD
• Ability to engage with physicians and staff as a trusted medical partner
• Excellent time management and sense of urgency
• Effective collaboration with program associates
• Ability to work autonomously remotely
• Effective communication in English and French (oral and written) for Quebec and New Brunswick
• Detail-oriented and results-driven
• Adaptability to change and ambiguity
• Strong computer skills, especially Microsoft Office
• Willingness to attend CHE events outside regular hours
• Valid driver’s license and access to a vehicle
• Adherence to performance standards and procedures
• Dedicated private home office space for equipment

The successful candidate may interact daily with unilingual English-speaking customers, patients, or cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven work. Benefits include medical, dental, vision, and comprehensive wellness programs, support for families, training, professional development, mentorship, employee resource groups, volunteer activities, and more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes. We promote a harassment-free environment, and all employment practices comply with equal opportunity laws.

We provide reasonable accommodations for individuals with disabilities during the recruitment and employment process. To request accommodations, contact us at 888.692.2272 or [e-mail]. Messages unrelated to accommodation requests will not be responded to.

Accessibility Policy

Cencora is committed to accessible employment practices and will accommodate individuals with disabilities during all employment stages upon request.

Affiliated Companies:

Innomar Strategies