Field Case Manager- 12 Month Contract

AmerisourceBergen; Chatham; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated individual to serve as a liaison with physicians, ensuring effective communication and support for patient care. This full-time role involves educating healthcare providers, managing documentation, and collaborating with a team to improve patient outcomes. The ideal candidate will have a background in nursing or a related field, possess strong analytical and interpersonal skills, and be bilingual in English and French. Join us to make a meaningful impact on healthcare delivery.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Wellness Programs

Professional Development Opportunities

Qualifications

• Registered Nurse or related degree required.
• Experience in third-party reimbursement or clinical support is an asset.

Responsibilities

• Serve as the single point of contact for the program with physicians.
• Educate physicians on various program services.
• Assist MDs with completing necessary documentation.

Skills

Customer Service

Analytical Skills

Communication

Interpersonal Skills

Organizational Skills

Education

Registered Nurse (RN)

Pharmaceutical Sales

Science Degree

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities:

• Serve as the single point of contact for the program with physicians.
• Educate physicians and their staff on various program services.
• Provide therapy guidelines to manage physician expectations regarding reimbursement.
• Review patient charts to complete necessary paperwork for coverage.
• Assist MDs with completing Special Authorization (SA) forms, enrollment forms, prescription renewals, and other documentation.
• Provide ongoing updates to physicians about their patients.
• Customize current program elements to meet the needs of assigned physicians, adjusting based on in-clinic and remote MD needs.
• Identify areas for risk and promote proactive quality improvement.
• Collaborate with team members to coordinate the patient journey.
• Participate in scheduled physician meetings with sales representatives.
• Attend Continuous Medical Education events and report new activities.
• Travel regularly to various physician offices.
• Report adverse events.
• Perform ad hoc duties as assigned.

Experience and Educational Requirements:

• Registered Nurse (RN) or related degree; consideration may be given to pharmacists, science degrees, or equivalent transferable skills.
• Experience in third-party reimbursement, pharmaceutical sales, managed care, or clinical support is an asset.
• Bilingualism (English and French) is an asset, especially for Quebec.
• Previous Case Manager experience and Basic CCPE certification are assets.

Minimum Skills, Knowledge and Ability Requirements:

• Exceptional customer service and interpersonal skills.
• Ability to manage multiple tasks simultaneously.
• Understanding of medical terminology.
• Strong analytical and organizational skills.
• Ability to analyze enrollment volume by MD.
• Effective engagement with physicians and their staff as a trusted medical partner.
• Excellent time management and sense of urgency.
• Effective collaboration with program team members.
• Ability to work independently in a remote environment.
• Effective communication skills in English and French (oral and written).
• Detail-oriented and results-driven.
• Adaptability to change and ambiguity.
• Proficiency in Microsoft Office.
• Willingness to attend healthcare education events outside regular hours.
• Valid driver’s license and access to a car.
• Maintain a dedicated home office space compatible with supplied equipment.

What Cencora offers

We provide a comprehensive package of compensation, benefits, and resources to foster an inclusive culture and support your purpose-driven work. Benefits include medical, dental, vision, wellness programs, family support, and professional development opportunities, among others.

Job Details

This is a full-time position.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment and prohibits discrimination and harassment of any kind. We also provide reasonable accommodations for individuals with disabilities during the hiring process and employment.

Accessibility Policy

We are dedicated to accessible employment practices and will accommodate individuals with disabilities during recruitment and employment upon request.

Affiliated Companies:

Innomar Strategies

About the company

AmerisourceBergen Corporation is an American drug wholesale company formed by the merger of Bergen Brunswig and AmeriSource in 2001.