Field Case Manager (12-month Contract)

Cencora, Inc.; New Brunswick; Remote; CAD 60,000 - 75,000; Full time

Job summary

Join a leading health company as a key contact for physicians, educating them on program services. This full-time position requires a Registered Nurse or related degree, strong customer service skills, and the ability to manage multiple tasks. Enjoy competitive compensation and benefits while contributing to healthier futures.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Wellness Programs

Professional Development Opportunities

Qualifications

• Experience in reimbursement, pharmaceutical sales, or clinical support is an asset.
• Bilingualism is an asset, especially in Quebec.

Responsibilities

• Serve as the main contact for the program with physicians.
• Manage physician expectations regarding reimbursement.
• Travel regularly to physician offices.

Skills

Customer Service

Interpersonal Skills

Analytical Skills

Organizational Skills

Communication

Education

Registered Nurse (RN)

Pharmacist

Science Degree

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES :

• Serve as the main contact for the program with physicians.
• Educate physicians and their staff on program services.
• Manage physician expectations regarding reimbursement by providing therapy guidelines.
• Review patient charts to complete necessary paperwork for coverage.
• Assist MDs with Special Authorization (SA) forms, enrollment forms, prescription renewals, and other documentation.
• Provide regular updates to physicians about their patients.
• Customize program elements to meet the needs of assigned physicians, adjusting for in-clinic and remote needs.
• Identify risks and promote continuous quality improvement.
• Collaborate with team members to coordinate the patient journey.
• Participate in scheduled physician meetings with sales representatives.
• Attend Continuing Medical Education events and report new activities.
• Travel regularly to physician offices.
• Perform ad hoc duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

• Registered nurse (RN) or related degree (e.g., pharmacist, science degree) or equivalent skills.
• Experience in reimbursement, pharmaceutical sales, managed care, or clinical support is an asset.
• Bilingualism is an asset (especially in Quebec).
• Previous Case Manager experience is an asset.
• Basic CCPE certification is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

• Exceptional customer service and interpersonal skills.
• Ability to manage multiple tasks simultaneously.
• Understanding of medical terminology.
• Strong analytical and organizational skills.
• Ability to analyze enrollment data by MD.
• Ability to engage with physicians as a trusted medical partner.
• Excellent time management and sense of urgency.
• Ability to work independently in a remote setting.
• Effective communication skills in English and French (oral and written), especially for Quebec and New Brunswick.
• Detail-oriented and results-driven.
• Adaptability to change and ambiguity.
• Proficiency with Microsoft Office.
• Willingness to attend healthcare education events outside regular hours.
• Valid driver’s license and access to a vehicle.
• Ability to maintain a dedicated home office space.

The role may involve daily contact with unilingual English-speaking customers, patients, or colleagues from cross-functional teams.

What Cencora offers

We provide competitive compensation, benefits, and resources that foster an inclusive culture and support your well-being. Benefits include medical, dental, vision, wellness programs, family support, and professional development opportunities, among others.

Full-time position.

Cencora is committed to equal opportunity employment, prohibiting discrimination and harassment, and providing reasonable accommodations for individuals with disabilities during the employment process. To request accommodations, contact 888.692.2272 or email [emailprotected] .

Accessibility Policy

We are dedicated to fair and accessible employment practices, accommodating people with disabilities throughout recruitment and employment.