Field Case Manager (12-month Contract)

AmerisourceBergen; Burnaby; On-site; CAD 65,000 - 102,000; Full time

Job summary

Join an innovative firm dedicated to creating healthier futures! As a vital team member, you'll engage with physicians, provide essential support, and enhance the patient experience. This full-time role offers a chance to make a real difference in healthcare while enjoying comprehensive benefits and professional development opportunities. If you're passionate about improving lives and thrive in a collaborative environment, this position is perfect for you. Embrace the opportunity to grow and contribute to a purpose-driven mission that impacts both people and animals.

Benefits

Medical benefits

Dental benefits

Vision benefits

Comprehensive wellness programs

Dependent care support

Professional development opportunities

Mentorship programs

Volunteer activities

Qualifications

• Registered Nurse qualification is required.
• Experience in third-party reimbursement or pharmaceutical sales is an asset.

Responsibilities

• Act as a single point of contact for physicians and educate them on program services.
• Provide therapy guidelines and assist with necessary paperwork for coverage.
• Collaborate with team members to coordinate the patient journey.

Skills

Exceptional customer service

Interpersonal skills

Analytical skills

Organizational skills

Effective communication in English and French

Time management

Adaptability to change

Detail-oriented

Education

Registered Nurse (RN)

Related degree (e.g., pharmacist, science)

Basic CCPE certification

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

• Single point of contact for the program with physicians
• Educate physicians and/or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts to effectively complete necessary paperwork for coverage
• Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians, adjusting based on in-clinic and remote MD needs
• Identify areas for risk and foster proactive, continued quality improvement
• Work collaboratively with team members to coordinate the patient journey
• Participate in scheduled physician meetings with sales representatives
• Attend CME events and report new activities
• Travel regularly to various physician offices
• Report adverse events
• Perform ad hoc duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Registered nurse (RN) qualification
• Related degree (e.g., pharmacist, science) or equivalent transferable skills
• Experience in third-party reimbursement, pharmaceutical sales, managed care, or clinical support is an asset
• Bilingualism is an asset (especially for Quebec)
• Previous Case Manager experience is an asset
• Basic CCPE certification is an asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks simultaneously
• Understanding of medical terminology
• Strong analytical and organizational skills
• Ability to analyze enrollment volume by MD
• Ability to engage with physicians as a trusted medical partner
• Excellent time management and sense of urgency
• Effective collaboration skills
• Ability to work independently in a remote setting
• Effective communication skills in English and French (oral and written) for Quebec and New Brunswick
• Detail-oriented and results-driven
• Adaptability to change and ambiguity
• Proficiency in Microsoft Office
• Willingness to attend CHE events outside regular hours
• Valid driver’s license and access to a vehicle
• Ability to maintain a private, dedicated home office space

The successful candidate may have daily contact with unilingual English speakers, patients, and cross-functional team members.

What Cencora offers

We provide compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven work. Benefits include medical, dental, vision, and comprehensive wellness programs supporting physical, emotional, financial, and social health. We also support working families with dependent care, adoption, infertility, family building, behavioral health, parental and caregiver leave. We offer training, professional development, mentorship, employee resource groups, volunteer activities, and more.

Full time position.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes. We ensure non-discrimination in recruiting, training, compensation, benefits, promotions, and transfers. Reasonable accommodations are provided for individuals with disabilities during the employment process. To request accommodations, contact 888.692.2272 or [e-mail].

Accessibility Policy

We are committed to fair, accessible employment practices and will accommodate individuals with disabilities during recruitment and employment processes upon request.

Salary Range*

$65,900 CAD - $101,420

Affiliated Companies:

Innomar Strategies

About the company

AmerisourceBergen Corporation is an American drug wholesale company formed by the merger of Bergen Brunswig and AmeriSource in 2001.