Field-Based Vehicle Intake & Customer Experience Specialist

Clutch Canada; Calgary; On-site; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Health & dental benefits

Permanent full-time

Job summary

Clutch Canada is hiring a Customer Experience & Vehicle Intake Coordinator (Field Specialist) for our Calgary launch. You will be the customer-facing ambassador, inspecting vehicles, collecting them from clients, and ensuring a seamless experience.

You’ll manage paperwork, use our inspection app, and work with the team to support rapid growth while driving adoption of best practices in customer service.

Qualifications

• 2+ years of customer-facing experience.
• Class 5 Alberta driver’s license.
• Clean driving record and ability to drive longer distances.
• Legally eligible to work in Canada.

Responsibilities

• Provide a high-quality, personalized experience for customers at Calgary locations.
• Inspect and collect vehicles from customers at the Calgary area using the guided inspection app.
• Address customer needs, resolve issues, and document interactions clearly in the tracking system.
• Safely operate the company car hauler truck after full training.
• Collaborate with team members to support daily operations and tasks.

Skills

Customer service

Driver's license

Attention to detail

Team player

Communication skills

Education

High school diploma

Job description

Clutch Canada is hiring a Customer Experience & Vehicle Intake Coordinator (Field Specialist) for our Calgary launch. You will be the customer-facing ambassador, inspecting vehicles, collecting them from clients, and ensuring a seamless experience.

You’ll manage paperwork, use our inspection app, and work with the team to support rapid growth while driving adoption of best practices in customer service.