Customer Experience & Vehicle Intake Coordinator

Clutch Canada; Toronto; On-site; CAD 42,000 - 57,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

OMVIC license assistance

Job summary

Clutch Canada is seeking a Customer Experience & Vehicle Intake Coordinator for our Evans Location. As the face of our company, you’ll ensure a great, seamless car-buying experience when customers pick up or sell their vehicle in a fast-paced, online-driven process.

You’ll rely on top-notch customer service, attention to detail, and teamwork to inspect vehicles, complete paperwork, and log notes in our system. A valid Ontario driver’s license and 40 hours/week availability are required.

Qualifications

• High school diploma or equivalent.
• 1+ years experience in the automotive industry is an asset.
• 2+ years of customer-facing experience.
• G Drivers License (Ontario)
• 3 years clean driving record.
• Legally authorized to work in Canada.
• Availability: minimum of 40 hours per week with a 4 weekday + 1 weekend schedule.

Responsibilities

• Deliver a uniquely special experience to each customer.
• Address customer needs, resolve issues, and ensure satisfaction at every touchpoint.
• Inspect vehicles for cosmetic and mechanical issues.
• Complete customer paperwork and log notes in our tracking system.
• Assist other team members as necessary.

Skills

Customer service

Attention to detail

Team player

Driving

Education

High school diploma or equivalent

Tools

CRM system

Job description

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Customer Experience & Vehicle Intake Coordinator to be the face of our company at our Evans Location! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

What you’ll do:

• Delivering a uniquely special experience to each and every one of our customers.
• A major part of this job is having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint throughout their appointment
• Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system inside our new facility!
• You’ll also be a team player by assisting other team members with various tasks as necessary.

What we’re looking for:

• Education: High school diploma or equivalent
• Experience:
• 1+ years experience in the automotive industry an asset
• 2+ years of customer-facing experience
• Comfortable driving longer distances.
• Have automotive experience and a passion for cars & comfortable in a fast-paced environment.
• License: A G Drivers License (valid in Ontario)
• Driving Record: 3 years of clean driver’s abstract with no major infractions.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Minimum of 40 hours per week, with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule

It’d be great if you have:

• Valid OMVIC License: Don’t have one yet? No problem! We’ll help you obtain your OMVIC license as one of the perks of working with us.
• A passion for cars and the automotive industry
• Experience with warranty products so that you can answer any question that arise during the process

Why you’ll love it at Clutch:

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• You’ll have a broad and direct ownership over a phase of rapid growth.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Above market health & dental benefits.

Employment Type:

• Existing, Permanent Full-Time

Compensation & Benefits:

• Wage: $24 per hour
• Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].