Field Application Specialist — Diagnostics & Training Pro

Ortho Clinical Diagnostics; Tecumseh; Remote; CAD 82,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Pension plan

Paid time off

Job summary

QuidelOrtho in Canada is seeking a Field Application Specialist to support customers in South Western Ontario. You will provide technical product demonstrations, training, and field service expertise across the sales cycle while traveling to client sites.

The role requires a Medical Laboratory Technologist degree, CSMLS certification, 3+ years lab experience, and bilingual English/French. Travel up to 50% domestically; compensation ranges 82,000–92,000 CAD with benefits.

Qualifications

• Education: Medical Laboratory Technologist Degree.
• Certification: CSMLS or equivalent province certified.
• Experience: Minimum 3 years of laboratory experience.
• Good working knowledge of laboratory settings.
• Excellent knowledge of QuidelOrtho products and services.
• Good analytical skills with ability to troubleshoot complex system issues.
• Demonstrated ability to conduct adult training and “train the trainer” programs.
• Good working knowledge of all Microsoft Office programs.
• Strong organizational skills.
• Strong collaboration skills.
• Must communicate effectively with internal and external customers; bilingual French and English required.
• Preferred: 5 years of laboratory experience
• Diagnostic field technical support experience.

Responsibilities

• Develop and maintain relationships with customers at all levels of the laboratory.
• Perform System Verification studies for new customer installations, including calibration, P&A, and patient correlation.
• Provide troubleshooting support and training expertise to new and existing customers.
• Assist customers with linearity, normal and reportable range verification.
• Support sales team activities via technical product demonstrations, workflow studies, lunch and learn events, conventions etc.
• Provide effective and proactive communication to all members of the account team.
• Manage all territory administrative requirements.
• Actively solicits competitive information at customer sites and communicates trends, activity and issues to the account team.
• Supports the development of customer profiles.

Skills

Communication skills

Organizational skills

Collaboration

Analytical skills

Train the trainer

French & English bilingual

Education

Medical Laboratory Technologist Degree

Tools

Microsoft Office

Job description

QuidelOrtho in Canada is seeking a Field Application Specialist to support customers in South Western Ontario. You will provide technical product demonstrations, training, and field service expertise across the sales cycle while traveling to client sites.

The role requires a Medical Laboratory Technologist degree, CSMLS certification, 3+ years lab experience, and bilingual English/French. Travel up to 50% domestically; compensation ranges 82,000–92,000 CAD with benefits.