Technical Training & Field Service Specialist - Bilingual (French/English)

Baxter International; Mississauga; On-site; CAD 76,320 - 114,480; Full time

Job summary

A leading medical technology company is seeking a Technical Training & Field Service Specialist - Bilingual (French/English) to develop and deliver technical training in Ontario. The role involves diagnosing equipment, managing training programs, and crafting instructional materials. The ideal candidate will have over 5 years of relevant experience and excellent bilingual communication skills. This full-time position offers a salary between CAD 76,320 and CAD 114,480, based on expertise and experience.

Qualifications

• 5+ years of electronics/biomedical training experience in a field service environment.
• 5+ years of presenting material to a class.
• Ability to self-manage and communicate effectively.

Responsibilities

• Deliver technical training to internal employees and customers in English and French.
• Develop instructional materials for blended learning programs.
• Diagnose and troubleshoot equipment to component level.

Skills

Bilingual communication (English and French)

Customer orientation

Training delivery

Problem-solving skills

Education

Bachelor's Degree or equivalent experience

Tools

Technical training materials

Job description

Technical Training & Field Service Specialist - Bilingual (French/English)

Apply for the Technical Training & Field Service Specialist - Bilingual (French/English) role at Baxter International Inc.

Overview

The Bilingual Technical Training & Field Service Specialist develops and delivers technical training in Canada and supports troubleshooting of devices when not delivering training. In addition to training-related activities, the role provides technical assistance to colleagues as required, including on‑call support, inspections, repairs, upgrades, and installations in clinics, hospitals, donor centers, and other equipment locations.

Responsibilities

• Deliver technical training to internal Baxter employees and customers in both English and French.
• Craft and develop instructional materials that support facilitators and participants in instructor‑led and blended learning programs, applying adult learning principles.
• Assess training program content for adequacy and need, implementing continuous improvements to curricula, materials, and related documentation.
• Ensure training materials are current and aligned with applicable regulations and company practices.
• Coordinate course evaluations to acquire participant feedback and suggestions for continuous improvement.
• Diagnose and troubleshoot equipment to component level.
• Maintain certification of all test equipment in accordance with Baxter operating policies and procedures.
• Verify all repairs meet manufacturer specifications and document troubleshooting steps following Baxter guidelines.
• Prepare and manage the training calendar.
• Manage training documentation, review records for completeness, currency, frequency, and compliance.
• Efficiently manage expenses and submit monthly for approval.
• Perform inventory management of training materials, tools, and devices.

Qualifications

• Bachelor's Degree or equivalent experience, or adult education certification or training.
• 5+ years of electronics/biomedical training experience in a field‑service environment.
• 5+ years of presenting material to a class.
• Demonstrated ability to self‑manage.
• Excellent written and oral communication skills in English and French, with strong interpersonal skills.
• Attention to detail, strong problem‑solving, and analytical abilities.
• Customer orientation, teamwork skills, and commitment to continuous improvement activities.
• Travel as needed; able to work flexible hours to meet training needs.
• Act as a subject‑matter expert for training department staff on course design and delivery.

Compensation

The estimated salary range for this position is $76,320.00 – $114,480.00 CAD annually. Salary is based on skills, expertise, and experience, with potential incentive compensation under the Management Incentive Compensation Plan.

Equal Employment Opportunity

Baxter is an equal‑opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request and provide your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees, recruiters, or other agents and attempt to obtain personal or financial information. To protect yourself, review Baxter’s Recruitment Fraud Notice.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

Medical equipment manufacturing, pharmaceutical manufacturing, hospitals and health care