Fertility Clinic MOA: Front Desk & Admin Leader

Care Fertility; Ottawa; On-site; CAD 52,000 - 66,000; Full time

Job summary

Care Fertility in Ottawa is seeking a Medical Office Administrator to oversee daily operations, promote services, and welcome patients. You will support the team, manage appointment scheduling across fertility services, and maintain a professional, compassionate clinic environment.

The role requires 3+ years of MOA experience, relevant education, and strong communication with patients and healthcare professionals. Experience with EMR systems is preferred.

Qualifications

• Familiarity with medical terminology, conditions, procedures, and abbreviations.
• Detail-oriented data entry and medical records management.
• Strong communication with patients and staff.
• Knowledge of patient privacy regulations (e.g., HIPAA) and ethical guidelines.
• Ability to use word processing and spreadsheet software.

Responsibilities

• Consult with physicians as needed regarding scheduling and booking appointments
• Actively participate in team-building initiatives and development of departmental goals
• Work independently with minimal supervision
• Maintain up-to-date patient records in the EMR system, including scanning and organizing test results and other documents
• Handle administrative tasks such as sending/receiving faxes, making photocopies, scanning documents, and accepting deliveries
• Administer patient billing, collect overdue payments, and issue receipts
• Ensure confidentiality of all patient information in accordance with regulatory standards
• Perform other duties as assigned

Skills

Medical terminology

Attention to detail

Communication skills

Customer service

Privacy compliance

Computer proficiency

Education

Associate’s Degree in Medical Office Administration, or Bachelor’s Degree in Healthcare Management or another relevant field

Tools

EMR systems

Job description

Care Fertility in Ottawa is seeking a Medical Office Administrator to oversee daily operations, promote services, and welcome patients. You will support the team, manage appointment scheduling across fertility services, and maintain a professional, compassionate clinic environment.

The role requires 3+ years of MOA experience, relevant education, and strong communication with patients and healthcare professionals. Experience with EMR systems is preferred.