Medical Office Administrator

CHARM Fertility; Toronto; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Vacation Time

Health and Dental Benefits

Opportunities for career growth

Job summary

CHARM Fertility in Toronto is seeking a dedicated Medical Office Administrator (MOA) to oversee daily clinic operations, promote services, and support growth. You will be the first point of contact, delivering exceptional patient experiences and coordinating administrative workflows.

The role requires 3+ years of MOA experience, a MOA-related degree, and proficiency with EMR systems, billing, and privacy compliance.

Qualifications

• 3+ years of experience as a Medical Office Administrator.
• Associate’s MOA or Bachelor's in healthcare management required.
• Knowledge of privacy laws and medical terminology.
• Experience with EMR and billing is preferred.

Responsibilities

• Greet patients, front-desk operations, and maintain a welcoming environment.
• Schedule appointments and handle phone inquiries efficiently.
• Maintain patient records and ensure data privacy.
• Process billing and insurance claims accurately.
• Assist with EMR tasks and daily clinic administration.
• Support team initiatives and contribute to clinic growth.

Skills

Medical terminology

Detail-oriented

Strong communication

Privacy laws

Customer service

EMR proficiency

Education

Associate’s Degree in MOA

Bachelor’s Degree in healthcare management

Tools

EMR systems

MS Office

Job description

About Us:

At CHARM Fertility, we aim to become the leading total women’s healthcare destination. We’re patient-focused and enthusiastic about women’s health, which is at the heart of everything we do. We create an accessible, convenient, and consistently high-quality service through a savvy, confident yet clear, and simple team.

Our path ahead is one of miracles and heart. Every day, you will be creating special moments for our patients.

Role Summary

We seek a dedicated Medical Office Administrator (MOA) to join our dynamic team. This pivotal role involves managing daily clinic operations, promoting a range of specialized services, and contributing to the clinic's growth. The MOA serves as the first point of contact for the clinic, providing essential support and fostering team unity.

Role Responsibilities

• Greet patients and visitors warmly, ensuring a friendly and welcoming atmosphere.
• Manage appointments, phone calls, and patient inquiries efficiently.
• Maintain patient records, ensure confidentiality of sensitive information and adhere to privacy policies.
• Performing administrative tasks, such as filing paperwork and processing medical records.
• Providing information to patients about clinic services, policies, and procedures.
• Process billing and insurance claims accurately and handle financial transactions with discretion.
• Operate independently, proficiently managing Electronic Medical Records (EMR) and administrative tasks.
• Engage in team-building and goal-setting activities to contribute to a positive work environment and achieve clinic objectives.

Required Qualifications

Formal Education or Equivalent

• Associate’s Degree in MOA or Bachelor's Degree in healthcare management or any management Degree
• Additional vocational training or certification in medicine is preferred

Years of Experience

• 3+ as a Medical Office Administrator

Competencies

• Proficient in medical terminology and healthcare procedures.
• Detail-oriented, especially in managing patient information and billing.
• Competent in basic computer applications for administrative duties.
• Strong communication skills for effective patient and team interactions.
• Committed to excellent customer service, ensuring a positive patient experience.
• Knowledgeable about patient privacy laws(eg. HIPAA) and ethical healthcare practices.

What’s in it for you:

• Vacation Time
• Health and Dental Benefits
• Opportunities for career growth

This role is for an existing vacancy.

This role is an exceptional opportunity for someone passionate about making a significant impact in women’s healthcare, offering a chance to be part of a team that values innovation and compassionate care.

Interested candidates are encouraged to apply and help shape the future of women’s health services.

Charm Fertility provides equal employment opportunities (EEO), and we welcome candidates from all abilities and backgrounds. We are compliant with AODA legislation and will comply with the accessibility needs of our candidates. Please indicate if you require any accommodations throughout the hiring process.