Factory Inspection Manager

Applus+ Laboratories; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Business Program Manager with expertise in electrical safety standards and a strong background in product testing. This role involves managing the Factory Inspection program, conducting audits, and ensuring compliance with accreditation criteria. You will engage directly with clients, providing technical support and training to field inspectors. If you are passionate about quality assurance and enjoy a dynamic work environment, this position offers an exciting opportunity to make a significant impact in the electrical equipment manufacturing industry.

Qualifications

• 5+ years of experience in product testing and evaluation to electrical safety standards.
• Strong understanding of ISO/IEC 17065 and ISO/IEC 17020 processes.

Responsibilities

• Manage and coordinate the Factory Inspection program and related activities.
• Perform audits and manage field inspection staff training and development.
• Interface with clients and ensure timely completion of inspections.

Skills

Product Testing

Electrical Safety Standards

Technical Communication

Customer Service

Education

Certified Engineering Technician or Technologist (CET)

Professional Engineer (P.Eng)

Canadian Registered Safety Professional (CRSP)

Certified Health and Safety Consultant (CHSC)

Job description

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Nature of Work

Managing of the Factory Inspection (FI) program, field audit duties of work conducted by Factory Inspections staff and contractors. Duties include the maintenance and development of training and monitoring competencies of factory inspectors which will require limited travel to domestic sites by car and air to visit manufacturing and installation sites. Direct contact with the client and client’s staff is a part of this position including technical inquiries and customer service.

Reporting Structure

This position reports to the Managing Director and also interfaces directly with Operations and Quality Assurance.

Examples of Work:

Listed examples are illustrative and representative of the tasks required of this position, and are not intended to be complete or exclusive.

• Management and Coordination of Factory Inspection program and all related work activities.
• Performing and Managing of Field/Factory Witness Audits as required by applicable Accreditation Criteria.
• Perform random audits/review on FI Reports.
• Final Review and approvals of Initial Factory Inspections.
• Development and delivery of training program for FI Staff to meet accreditation criteria, including qualifying new inspectors and requalifying existing inspectors. Updating of related competency matrix.
• Participation in external/internal audits that relate to the Factory Inspection Program. Conduct audits as requested by QA.
• Assist the follow-up services coordinator in preparation of proposals (quotes) for customers and follow-up on all proposals (quotes) issued.
• Assisting the follow-up services coordinator, customer service, and accounting with invoices being sent out to clients and ensuring invoices are paid in a timely manner.
• Manage Factory Inspection Program, ensuring all inspections are scheduled and completed as required by accreditation criteria.
• Reviewing Factory inspection program budget on an ongoing basis to ensure there are adequate resources in geographic locations to complete inspections on time and within budgeted inspection times on-site.
• Review and approve expense accounts and overtime requisitions for Field Inspection Staff.
• Communication with all Field Inspection staff. Deal with calls of a technical nature from Factory Inspection Staff and working with the Certification and Testing Manager’s support, find technical solutions and communicate back to staff and clients where necessary.
• Coordinate the Factory Inspection activities for external QPS contractors as required.
• Provide ongoing training for new and existing Factory Inspectors.
• Interface with the AHJs on technical matters and answer questions in this regard that are related to labeled equipment.
• Interface with clients, inspectors, and operations in resolving variances.
• Make Final Decisions to reduce the number and frequency of factory inspections based on the manufacturer’s limited production schedule and previous inspection results.
• Make Final Decisions to cancel files upon customers request or operations recommendations.
• Investigate complaints from the field or from inspectors, AHJ’s, and ABs pertaining to misuse of the mark reported from factory inspections, AHJ’s and AB’s.
• Making decisions on the use of non ISO/IEC 17025 calibrated factory test equipment following QPS procedures.
• Review stop marking/shipping requests from factory inspectors or operations and make a decision.
• Prepare cancellation notices on the request from accounting for clients not paying their invoices.
• Approving any remote factory inspection requests.
• A resource to the factory inspections department.

Required Qualifications:

• Must hold one of the following qualifications: Certified Engineering Technician or Technologist (CET); Applied Science Technician/Technologist (AScT); Professional Engineer (P.Eng); Canadian Registered Safety Professional (CRSP); Certified Health and Safety Consultant (CHSC); or a fully Certified Electrician.
• Minimum of 5 years of direct product testing and evaluation to electrical safety standards. Strong understanding of ISO/IEC 17065 and ISO/IEC 17020 processes related to certification and inspections.
• Regulatory knowledge for North American electrical construction/installations Codes CEC/NEC.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering, Quality Assurance, and Management

Industries

Electrical Equipment Manufacturing and Industrial Machinery Manufacturing