Senior Manager, Compliance Examination Quality Assurance

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading bank in Toronto is seeking a Senior Manager for Compliance Examination Quality Assurance. The role involves leading quality assurance audits, managing a skilled team, and ensuring compliance with regulatory standards. The ideal candidate will have extensive experience in financial services and strong people management skills. This position offers a hybrid work arrangement, allowing flexibility in work location.

Benefits

Competitive Salary

Incentive Pay

Banking Benefits

Defined Benefit Pension Plan

Employee Share Purchase Plan

Vacation Offering

Wellbeing Support

Social Recognition Program

Qualifications

• Minimum 8+ years of experience in financial services or consulting.
• Applicable industry certifications e.g. CPA, CIA, CFA, FRM.

Responsibilities

• Lead and enhance the CEEP examination program through quality assurance audits.
• Manage a team of Quality Assurance Consultants.
• Ensure compliance with internal methodologies and regulatory requirements.

Skills

Analytical Thinking

Change Management

Collaboration

Continuous Improvement

Critical Thinking

Decision Making

Operational Efficiency

People Management

Quality Assurance (QA)

Regulatory Compliance

Teamwork

Education

Bachelor’s Degree

Job description

Senior Manager, Compliance Examination Quality Assurance page is loaded

Senior Manager, Compliance Examination Quality Assurance

Apply locations Toronto, ON time type Full time posted on Posted Yesterday time left to apply End Date: May 22, 2025 (8 days left to apply) job requisition id 2511288

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Compliance and EAML Examinations Program (CEEP) is a global examinations team, that carries out Regulatory Compliance and ML/TF Examinations of LOBs and functional groups.

The role operates under the Centralized Support Services (CSS) Team. CSS is responsible for supporting the EAML and Compliance Examination teams through the development, implementation and maintenance of the examination program, tools/templates, annual examination planning, training and management reporting. In addition, the CSS team manages and executes the Quality Assurance program to assess the effectiveness and quality of examinations.

As a Senior Manager, Quality Assurance, you will play a critical role in leading, evaluating, and enhancing the CEEP examination program through systematic quality assurance audits. This role ensures that CEEP examinations adhere to internal methodologies, policies and procedures, while also aligning with industry best practices and applicable regulatory requirements.

The Senior Manager plays a pivotal role in leading a team of skilled Quality Assurance Consultants to drive continuous improvement and uphold quality in the execution and delivery of CEEP’s Compliance and EAML examination practices. This position is responsible for ensuring that the quality assurance methodology aligns with industry best practices. Success in this role requires the ability to build and maintain strong working relationships, effectively influencing the broader CEEP examination teams and key stakeholders.

This role requires strong people management capabilities,you will be responsible for cultivating a high-performing team through effective communication, emotional intelligence, conflict resolution, performance management, sound decision-making, adaptability and team-building expertise.

You will also serve as a subject matter expert and trusted advisor to CEEP Senior Leadership Team, providing insights on the effectiveness and methodology alignment of examination practices.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Methodology Subject Matter Expert: Maintain a full understanding of all compliance examination and QA methodologies; including but not limited to IIA standards, guidance and publications.

• Maintain Integrity and Objectivity: Uphold ethical standards and excellence in all QA processes. Make decision based on facts and evidence.

• Communicate Clearly and Factually: Write thorough QA reports that presents findings in a constructive manner that leads to action not defensiveness.

• Forward Looking and Continuous Improvement: Stay up to date with examination practices in the industry, trends, and impactful events. Proactively make changes to the QA methodology to ensure continuous alignment with industry best practices; this includes annual methodology benchmarking and assessment.

• Relationship Management and Collaboration: Build ongoing partnerships with key partners, including various CEEP teams towards a common goal and negotiate QA results, as required.

• Change Management: Working closely with cross-functional teams (to determine necessary changes in change management standards, processes, documentation and implementation related requirements.Partner with the training delivery team to support the delivery of QA methodology changes as required.

• Consultation: Provide consultation advice to staff pertaining to the interpretation and application of our examination methodology and the application professional standards (including consulting with and advising examination teams on unique or complex scenarios).

Who you are

• Minimum 8+ years of experience in financial services and/or consulting supporting quality assurance programs in compliance or audit functions.

• You have a bachelor’s degree with applicable industry certifications e.g. (CPA, CIA, CFA, FRM or equivalent).

• You can demonstrate ability to manage and navigate through various competing priorities and streams of work that require attention to details, proper understanding of urgency and resolutions.

• You take pride in being a forward looking and visionary thinker. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You have excellent communication skills. You actively listen and use empathy to understand other view points while maintaining your conviction and you can convey your message clearly, concisely and accurately.

• You possess strong thought leadership. You lean on your deep expertise in methodology and industry best practices to guide innovative ideas, insights and opinions to influence and inspire others.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills helps to inform your decision making.

• You act like an owner. You thrive when you're empowered to take initiative, you go above and beyond, and deliver results.

• Values matter to you. You bring your real self to work and you live our values – trust, empathy, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 31st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Anti-Money Laundering (AML), Change Management, Collaboration, Continuous Improvement, Critical Thinking, Decision Making, Operational Efficiency, People Management, Quality Assurance (QA), Regulatory Compliance, Teamwork

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At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.