Facilities & Operations Coordinator

Cushman & Wakefield; Burnaby; On-site; CAD 60,000 - 90,000; Full time

Job summary

Cushman & Wakefield Canada seeks a Facilities Coordinator to support the facility management team in delivering client property services in Burnaby. You will assist with ongoing facility operations, coordinate with vendors, and ensure timely work orders and issue resolution.

You will engage with clients, landlords, and contractors, maintain maintenance schedules, monitor building systems, and contribute to KPI reporting and customer satisfaction initiatives.

Qualifications

• Must have at least 1 year of administrative or tenant services experience.
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications.
• Previous customer service experience.
• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred.

Responsibilities

• Provide general overall facility management services, including continuous monitoring of office/facility.
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery.
• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors.
• Coordinate with outside contractors for the service and repairs of equipment.
• Report on open and closed work orders and check the status of open work orders with the assigned party.
• Maintain on-going communication with contractors, client, and team.
• Assist with measuring and reporting key performance indicators against service level agreements.
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product.

Skills

Communication Proficiency

Customer Focus

Initiative

Sense of Urgency

Multi-Tasking

Detail Oriented

Financial Knowledge

Time Management

Team Orientation

Education

High school diploma or GED

Associates or Bachelor’s degree in facilities management

Tools

Microsoft Office Suite

Facility management software

Job description

Cushman & Wakefield Canada seeks a Facilities Coordinator to support the facility management team in delivering client property services in Burnaby. You will assist with ongoing facility operations, coordinate with vendors, and ensure timely work orders and issue resolution.

You will engage with clients, landlords, and contractors, maintain maintenance schedules, monitor building systems, and contribute to KPI reporting and customer satisfaction initiatives.