Facilities/Office Manager

IntouchCX; Winnipeg; On-site; CAD 50,000 - 65,000; Full time

Job summary

IntouchCX, a leader in customer experience management, seeks a Facilities/Office Manager to oversee essential services that support business operations. The ideal candidate will have a High School Diploma and experience in hospitality, with strong multitasking and organizational skills. The role involves managing logistics, ensuring safety compliance, and promoting teamwork, offering exciting career growth opportunities and competitive benefits.

Benefits

Industry-leading medical, vision, and dental plans

Paid time off benefits

Career growth opportunities

Qualifications

• Requires strong organizational and multitasking skills.
• Experience in hospitality preferred.
• Must thrive in a fast-paced environment.

Responsibilities

• Manage services including reception and security.
• Ensure compliance with health & safety standards.
• Coordinate logistics for internal and external clients.

Skills

Strong time management

Organizational skills

Multi-tasking skills

Attention to detail

Leadership qualities

Problem-solving skills

Communication skills

Education

High School Diploma or equivalent

Some post-secondary education

Job description

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About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About The Job

We are changing how people think about customer service, and we need your help!

We are looking for a Facilities/Office Manager to be the ultimate organizer and manage a wide range of services and processes that support the core business needs of IntouchCX. Someone with a multitasking mindset and a passion to meet the needs of both our team members and client-partners.

As Facilities/Office Manager, You Will…

• Direct, coordinate, and plan essential needs such as reception, security, maintenance, mail deliveries, cleaning, catering, waste disposal, and recycling.
• Ensure the campus meets health & safety requirements and create emergency preparedness plans.
• Circulate designated floors to ensure overall cleanliness and security standards are met.
• Respond appropriately to emergencies and/or urgent issues as they arise.
• Audit campus branding and work with management to implement appropriate signage.
• Supervise and coordinate contractor work for various projects, and follow up on deficiencies.
• Manage internal site visits to ensure preparation for all visits (badges, food orders, room booking/preparation, tech requirements, etc.)
• Manage/Coordinate/Assist in any events that are taking place at the Head Office.
• Create purchase orders and coordinate delivery logistics as required.
• Upload contracts and purchase requests for signature approvals.
• Assist with Asset tracking and inventory management of IT Assets assigned to the facility.
• Be responsible for all transportation logistics for both internal and external clients.
• Provide administrative back-up support for other team members as needed.
• Other responsibilities as assigned.
  
  

As Facilities/Office Manager, You Need…

• High School Diploma or equivalent (required).
• Some post-secondary or completion of post-secondary schooling (preferred).
• Experience in the hospitality industry (preferred).
• The ability to handle a high volume of work.
• Strong time management, organizational, multi-tasking, and prioritization skills
• Exceptional attention to detail.
• Proven leadership qualities such as critical thinking and problem-solving skills.
• Strong communication skills and a love for collaborating with diverse groups of people.
• The ability to thrive in a fast-paced, ever-changing work environment.
• The flexibility to work a variety of shifts, including days, evenings, weekends, and holidays (depending on required project deadlines or emergencies).
  
  

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

Benefits of Working as a Facilities/Office Manager…

• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Amazing career growth opportunities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Outsourcing and Offshoring Consulting

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