Facilities and Special Events Administrator

Municipal Buyers Guide; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

The City of St. Catharines is seeking a dedicated individual to manage facility bookings and customer service for Parks, Recreation, and Culture Services. This role involves liaising with various stakeholders, handling inquiries, and ensuring compliance with policies. Join us to contribute to a thriving community and make a lasting impact.

Qualifications

• Experience in facility management or similar roles is preferred.
• Strong interpersonal skills to liaise with various stakeholders.
• Ability to handle inquiries and resolve complaints effectively.

Responsibilities

• Liaise with internal staff and external groups for facility allocation.
• Handle inquiries and provide information about city programs.
• Prepare contracts and manage administrative duties related to bookings.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Job description

Join us to shape the future of St. Catharines!

About the City :

At the City of St. Catharines, we are committed to realizing the vision outlined in The City of St. Catharines - Strategic Plan 2023 to 2027. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring, not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.

What You Will be Doing :

1. Liaise with internal program staff and external facility user groups to determine current and future facility allocation requirements.
2. Share information with the public about facility availability, services, and scheduling to ensure optimal use of venues.
3. Handle inquiries from the public via in person, phone, or email, providing information on the City’s programs and facilities.
4. Prepare and process contracts, invoices, and related documentation, ensuring accuracy of details.
5. Book tournaments and special events, coordinating requirements for Parks, Recreation and Culture Services.
6. Manage administrative duties related to facility bookings, including maintaining files, processing payments, tracking accounts receivable, and preparing reports.
7. Coordinate with facility staff and other departments regarding rentals, events, and customer service issues.
8. Ensure compliance with policies, agreements, and legislative requirements for user groups.
9. Collect and analyze facility usage data, providing reports and benchmarking information.
10. Address and document complaints, resolving issues promptly, and escalating as necessary.
11. Attend community meetings as required.
12. Assist with marketing campaigns for recreation facilities.
13. Work collaboratively to ensure high customer satisfaction.
14. Perform other related duties as assigned.

These responsibilities outline the principal functions of the position and serve as a guiding vision for the role's impact and contribution.