Patient Care Navigator (Remote, BC or AB)

Sentrex Health Solutions; Markham; Remote; CAD 60,000 - 70,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Patient Care Navigator to enhance patient support programs. The ideal candidate will manage enrollments and coordinate services, ensuring patients access therapies promptly while providing exceptional customer support. Join a collaborative team in a flexible work environment that values diversity and inclusion.

Benefits

Competitive salary and vacation

Wellness and Employee Assistance Programs

Comprehensive benefits including dental and health

Qualifications

• Experience in a specialty pharmacy preferred.
• Bilingual (French and English) an asset.
• Strong organizational skills and attention to detail.

Responsibilities

• Enroll patients into the Patient Support Program promptly.
• Respond efficiently to calls, emails, and voicemails.
• Coordinate and track patient services for timely therapy access.

Skills

Communication

Organizational Skills

Customer Service

Problem Solving

Conflict Resolution

Education

Experience in Specialty Pharmacy

Knowledge in Hepatology

Knowledge in Gastroenterology

Knowledge in Dermatology

Knowledge in Neurology

Tools

Microsoft Office

CRM

Database Systems

Job description

Patient Care Navigator (Remote, BC or AB)

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Position Type: Full Time

Department: Clinic Solutions

Work Location: BC or AB, Canada

Work Arrangement: Remote

Travel Required: No

Sentrex Health Solutions, a proudly Canadian company, is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and patients. We focus on innovative solutions to ensure patients access and support for their treatments through strategic distribution models and patient support programs, backed by advanced technology and experienced teams. Our core capabilities include Specialty Pharmacy Services, Customized Warehouse & Distribution Solutions, Patient Support Programs, and HCP & Clinic Services.

Why work with us?

• We are 100% Canadian with locations nationwide
• State-of-the-art facilities ensuring high-quality services
• Opportunity to be part of a high-performing team
• Collaborative, engaging workplace culture
• Flexible work environment promoting work-life balance
• Diverse, inclusive culture valuing talent and excellence
• High-growth environment with learning and development opportunities

The Opportunity:

We are seeking a Patient Care Navigator to support our Clinic Solutions programs. The ideal candidate will be proactive, communicative, and detail-oriented, managing patient enrollments, reimbursement processes, and service coordination. They will ensure patients access therapies promptly and provide exceptional customer support.

A Day in the Life:

• Enroll patients into the Patient Support Program promptly
• Respond efficiently to calls, emails, and voicemails
• Navigate Canadian reimbursement processes confidently to secure coverage
• Build strong relationships with patients, caregivers, and healthcare teams
• Coordinate and track patient services for timely therapy access
• Prioritize tasks and follow through to completion
• Update CRM and communicate proactively with patients and clinics
• Report adverse events following SOP guidelines
• Maintain service levels and collaborate across teams
• Provide feedback to management based on field observations
• Complete reports accurately and timely
• Manage special projects and uphold confidentiality
• Perform other duties as assigned

Requirements for Success:

• Experience in a specialty pharmacy preferred
• Knowledge in Hepatology, Gastroenterology, Dermatology, or Neurology
• Experience working with physicians and understanding patient flow
• Proficiency in Microsoft Office, CRM, and database systems
• Bilingual (French and English) an asset
• Experience with Patient Support Programs or clinical networks is beneficial
• Strong organizational skills and attention to detail
• Ability to work independently from a home office
• Understanding of reimbursement systems and processes
• Excellent communication skills in English
• Knowledge of the pharmaceutical distribution industry
• Customer service, problem-solving, and conflict resolution skills

Ideal Candidate Traits:

• Dedicated to high-quality service
• Adaptable during growth and change
• Trustworthy with strong influence skills
• Effective communicator
• Organized with strong relationship-building skills

Why Join Sentrex?

• Competitive salary and vacation
• Wellness and Employee Assistance Programs
• Comprehensive benefits including dental and health
• Salary range: $60-70k

Sentrex Health Solutions is committed to diversity, inclusion, and accessibility. We encourage applications from all qualified candidates and will accommodate needs during the hiring process upon request.