F&B Director

RestoJobs; Kahnawake; On-site; CAD 150,000 - 210,000; Full time

Job summary

Playground is seeking an agile F&B Director to lead multi-venue food and beverage operations across our 24/7 gaming and entertainment complex. Translate corporate discipline into a fast-paced environment and build operational structure for high-volume dining, lounges, and VIP hospitality.

You will drive SOPs, safety protocols, and KPI-driven performance while aligning BOH, FOH, and gaming floor teams with unified strategic objectives.

Qualifications

• Experience leading high-volume F&B operations across multi-venue settings.
• Proven ability to implement SOPs and food safety protocols.
• Strong focus on guest experience and service recovery.

Responsibilities

• Implement standardized SOPs and quality benchmarks across all F&B touchpoints.
• Align BOH, FOH, F&B gaming floor, and VIP hospitality under unified initiatives.
• Drive operational KPIs, manage labor efficiency, and control COGS.
• Establish CSAT metrics and formalize service recovery protocols.
• Lead talent development and ensure safety and hygiene compliance.

Skills

Leadership

Operations management

Change management

Team development

Education

Bachelor's degree in Hospitality/Food & Beverage

Job description

Schedule: Flexible scheduling adapted to a 24/7 operation, occasional overtime - to be discussed further

Overview

Playground is seeking an agile, change-oriented F&B Director to lead multi-venue food and beverage operations, culinary consistency, and guest dining experiences across our 24/7 gaming and entertainment complex. Translating corporate discipline into a fast-paced environment, you will build operational structure across high-volume dining, lounge/bar concepts, floor beverage service, and VIP culinary hospitality.

Key Responsibilities

Change Management:

• Implement standardized operating procedures (SOPs), food safety/hygiene protocols, quality audits, and service benchmarks across all F&B touchpoints.

Hierarchy & Alignment:

• Navigate corporate hierarchy to align kitchen (BOH), front-of-house (FOH) service, F&B gaming floor teams, and VIP hospitality behind unified strategic initiatives.

Financial & Operational Execution:

• Drive rapid decision-making during peak volume, manage labour efficiency, monitor operational F&B KPIs, control Cost of Goods Sold (COGS), oversee inventory, and maintain service standards.

Guest Experience & Service Recovery:

• Establish guest satisfaction metrics (CSAT), formalize F&B service recovery protocols, and elevate menu delivery to enhance player retention across amenities.

Talent & Compliance:

• Lead team development across F&B operations, improve retention, and enforce safety compliance and food hygiene standards.