F&B Administrator

Grouse Mountain; North Vancouver; Hybrid; CAD 27,000 - 32,000; Full time

Benefits offered by this job

Seasonal access pass

Restaurant discounts

Referral bonus

Transit subsidies

Lift tickets

Employee Assistance Program

Training & development

Friends & family discounts

Health insurance

Job summary

Grouse Mountain is seeking a detail-oriented F&B Administrator to manage a range of administrative duties in support of our Food & Beverage department in North Vancouver. The role reports to the F&B Director and collaborates with F&B managers to ensure smooth operations in a busy resort environment.

The position involves reservations management, payroll tasks, HR documentation, and daily reporting. Flexibility for varying shifts, including evenings and weekends, is expected in this

Qualifications

• Experience in a Human Resources background preferred.
• Completion of secondary school required.
• Ability to motivate and develop staff.
• Exceptional organizational skills with multitask coordination.
• Excellent communication and writing skills.
• Proficient in Microsoft Excel and Word.
• Experience with Ceridian Dayforce preferred.
• Experience with TOCK preferred.
• Excellent customer service and interpersonal skills.
• Flexible work hours; including evening closing shifts, weekends and holidays.

Responsibilities

• Provides administrative support to the F&B Director and other F&B managers.
• Answering the F&B reception phone and responding to inquiries.
• Taking reservations for The Observatory & Altitudes Bistro; upselling Grouse Mountain products.
• Manages TOCK Reservation system for Altitudes Bistro & The Observatory, including creating experiences and responding to guest reviews.
• Filing, ordering and inventory of office supplies; coordinating maintenance of office equipment.
• Working with catering sales staff; updating weekly banquet contracts and coordinating site inspections.
• Take meeting notes.
• Assisting with HR documentation; collecting SIR & Food Safe Certifications; ensuring F&B has a compliant list.
• Communication of F&B operating hours and updating guest signage.
• Completion of payroll for culinary teams.
• Generating gratuity reports and distribution of gratuities.
• Daily metric reporting (labour costs, revenue, food costs etc.).
• Management of job vacancies for F&B roles;Scheduling interviews for F&B roles.
• Onboarding and training of all new, returning and existing F&B staff.
• Assists with costing of recipes through internal systems as required.
• Assists in Storeroom with invoicing & inventory as required.
• Assists in Altitudes Bistro or The Observatory restaurant as required.
• Other duties as required

Skills

HR background

Excellent communication

Customer service

Interpersonal skills

Multitasking

Writing skills

Staff development

Education

High school diploma

Tools

Ceridian Dayforce

TOCK

Microsoft Excel

Microsoft Word

Job description

Job Title: F&B Administrator

Location: North Vancouver

Department: Food & Beverage

Reports to: Director, Food & Beverage

Role Status: Full-time / Permanent / Hourly

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

Job Summary

The Food & Beverage Administrator is responsible the organization and execution of administrative duties to support the F&B department. Reports to the F&B Director, and works closely with all F&B departmental management.

Essential Job Functions

• Provides administrative support to the F&B Director and other F&B managers
• Answering the F&B reception phone and responding to a variety of inquiries
• Taking reservations for The Observatory & Altitudes Bistro; upselling Grouse Mountain products
• Manages TOCK Reservation system for Altitudes Bistro & The Observatory, including creating experiences and responding to guest reviews.
• Filing, ordering and inventory of office supplies, coordinating the maintenance of office equipmenti.e.Photocopier
• Working closely with the catering sales staff, updating weekly banquet contracts and coordinating or conducting site inspections
• Take meeting notes
• Assisting with HR documentation. Collecting SIR & Food Safe Certifications, ensuring F&B has a compliant list.
• Communication of F&B operating hours and updating guest signage accordingly
• Completion of payroll for culinary teams
• Generating gratuity reports and distribution of gratuities
• Daily metric reporting (labour costs, revenue, food costs etc.)
• Management of job vacancies for F&B roles
• Scheduling interviews for F&B roles
• Onboarding and training of all new, returning and existing F&B staff.
• Assists with costing of recipes through internal systems as required
• Assists in Storeroom with invoicing & inventory as required
• Assists in Altitudes Bistro or The Observatory restaurant as required
• Other duties as required

REQUIRED QUALIFICATIONS AND ABILITIES

• Experience in a Human Resources background preferred
• Completion of secondary school required
• Ability to motivate and develop staff
• Exceptionally organized and able to multitask/coordinate multiple function activity
• Excellent communication and writing skills
• Proficient in Microsoft Excel and Word
• Experience with Ceridian Dayforce preferred
• Experience with TOCK preferred
• Excellent customer service and interpersonal skills
• Flexible work hours; including evening closing shifts, weekends and holidays

WORKING CONDITIONS

Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays.

COMPENSATION AND BENEFITS

$19.76 to $23.11/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.