Observatory Server (Part Time Seasonal)

Grouse Mountain; North Vancouver; Hybrid; CAD 25,000 - 28,000; Part time

Benefits offered by this job

Free or discounted lift tickets

Discounts at resort restaurants

Referral Bonus Program

Transit subsidies

Employee assistance program

Training and development

Friends and family discounts

Job summary

Northland Properties’ Observatory dining team at Grouse Mountain in Vancouver is seeking an enthusiastic server to deliver an exceptional and memorable dining experience. You will provide attentive service, create a welcoming atmosphere, and ensure every detail enhances guest enjoyment.

Ideal candidates bring experience in fast-paced hospitality, strong customer service, organizational and communication skills, and a friendly, energetic demeanor.

Qualifications

• Serving It Right Certificate required.
• Experience serving in a high-volume restaurant environment.
• Excellent customer service, organizational and communication skills.
• Ability to work in a fast-paced environment.
• Personable, friendly and outgoing.
• High energy and strong work ethic.

Responsibilities

• Provide exceptional service and upsell drinks and wine.
• Perform opening duties to prepare for service.
• Serve guests promptly and courteously.
• Create a welcoming, elevated dining experience.
• Maintain cleanliness of the restaurant and stations.
• Polish glassware, wine glasses and cutlery.
• Create ambience and adjust as the evening progresses.
• Recommend wine and drink pairings with meals.
• Support other team members.
• Other duties as required.

Skills

High-volume experience

Customer service

Organizational skills

Communication skills

Energetic and outgoing

Education

Serving It Right Certificate

Job description

Job Description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Job Title: The Observatory Server

Department: Full-Service Dining

Reports to: Restaurant Manager, Observatory FOH

Role Status: Part Time / Seasonal / Hourly

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

We are looking to recruit an enthusiastic server to provide an exceptional and memorable dining experience for our guests. We believe great service starts with genuine connection and our team takes pride in creating a welcoming, elevated dining experience where every detail matters. If you enjoy working in a fast-paced, supportive environment where guest experience is key – we want you on our team!

ESSENTIAL JOB FUNCTIONS

• Provide exceptional service, knowledgeably sell and up-sell mocktails, cocktails, wine and craft beer
• Perform opening duties to prepare for service and closing duties at end of shift
• Serve guests in a prompt, attentive, professional and courteous manner within the seating limits to ensure proper table flips for the next reservation
• Provide the ultimate guest experience, get to know your guests and create an environment that they want to experience again
• Maintain cleanliness and organization of the restaurant and wait stations
• Polish glassware, wine glasses and cutlery to the required standard
• Create the proper ambience and atmosphere in the restaurant and adjust as the evening progresses
• Knowledgeably recommend wine and drink pairings to the food menu for the guests
• Support other service team members
• Other duties as required

SUPERVISORY RESPONSIBILITIES

This position reports directly to the Manager, Full-Service Dining & Banquets and does not require any supervisory responsibilities.

REQUIRED QUALIFICATIONS AND ABILITIES

• Serving It Right Certificate required
• Experience serving in a high-volume restaurant environment
• Possess excellent customer service, organizational and communication skills while maintaining a positive and respectful relationship with all team members
• Ability to work in a fast-paced environment
• Personable, friendly and outgoing
• High energy and strong work ethic

WORKING CONDITIONS

Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$18.25/hour + gratuities

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.