Patient Services Specialist

FYidoctors; St. Albert; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonuses

Optical coverage

Growth opportunities

Collaborative culture

Training & development

Job summary

FYidoctors Regina - Northgate Mall clinics are seeking a Patient Services Specialist to deliver outstanding service and support to patients in a busy, team-oriented setting. The role emphasizes customer care, pre-testing support, appointment coordination, and billing management.

We value a background in retail, comfort with technology, and excellent communication. The position offers full-time hours, a friendly environment, and opportunities for growth within a leading eyecare network.

Qualifications

• Retail experience is considered an asset.
• Able to multi-task in a fast-paced environment.
• Proficient with computers and MS Office.
• Excellent communication and interpersonal skills.
• Collaborative, adaptable team player with a growth mindset.

Responsibilities

• Greet and check-in/out patients; engage in person, by phone, and via email.
• Perform pre-testing to support eye care.
• Coordinate appointments, print prescriptions, manage billing.
• Manage eyewear pickups; perform minor repairs and adjustments.
• Deliver excellent patient service; ensure positive experience.
• Support clinic operations with additional duties as required.

Skills

Customer service

Multi-tasking

Technology proficiency

Communication

Team collaboration

Tools

MS Office Suite

Job description

Our FYidoctors Regina - Northgate Mall FYidoctors Victoria Sq clinics are looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy!

In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration.

This position is a full-time role working30-40 hours per week. Our clinic is open Monday to Saturday.

What You’ll Do

• Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
• Perform pre-testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

What You Bring

• Previous retail experience is considered an asset
• Ability to multi-task and thrive in a fast-paced environment
• Proficiency with technology and computers, including MS Office Suite
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

How You'll Benefit

• Competitive wages with the opportunity to earn quarterly bonuses(available at qualifying clinics)
• Comprehensive benefits package featuring exceptional optical coverage
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment
• A workplace culture that fosters collaborationand teamwork
• Continuous training and development opportunities to support your careergrowth

Why You Should Join Us

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.