Express Service Advisor

Jeep, Chrysler, Dodge of Ontario; Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an enthusiastic Express Service Advisor to enhance customer satisfaction. This role involves being the primary communication link between customers and technicians, ensuring that service needs are met promptly and effectively. The ideal candidate will possess strong automotive knowledge, excellent communication skills, and a commitment to delivering top-notch customer service. You will thrive in a fast-paced environment, assisting customers with their express service needs, scheduling repairs, and maintaining high standards of professionalism. Join a dynamic team that values your contributions and offers competitive benefits, including health and wellness programs.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Health & Wellness Program

Company Paid Vacation

Holidays

Qualifications

• 1-2 years of experience in an auto dealership preferred.
• Strong technical and customer service performance record.

Responsibilities

• Assist customers with express service needs for their vehicle.
• Schedule service and manage customer expectations for repairs.
• Maintain excellent customer satisfaction index.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Automotive Mechanical Knowledge

Bilingual Skills

Education

High School Diploma or GED

Post-Secondary Automotive Training

Tools

Basic Computer Skills

Job description

Overview

The Express Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for express repair matters, the Express Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Express Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The work schedule for this position is listed below and is subject to change if necessary:

Monday through Friday: 9 am to 6 pm
Saturday: 8 am to 4 pm

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) - a Must!!
• Assist customers with their express service needs for their vehicle.
• Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems.
• Make repair recommendations and manage delivery of repairs by setting and managing customer expectations.
• Ensure that required documentation is complete and in compliance with regulations and standards.
• Continually learn about product updates, features, and accessories to better assist customer needs.
• Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
• Exhibit patience and a high energy personality, with computer literacy.
• Perform other duties as assigned.

Qualifications

• 1-2 years' experience preferred but not necessary (Auto Dealership Preferred).
• Broad scope of automotive mechanical/electrical knowledge.
• Pleasant/friendly demeanor and an outgoing personality.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Unrestricted California Driver's License and clean driving record.
• Able to drive both automatic and standard-transmission vehicles.
• Basic computer and internet skills.
• Product knowledge a PLUS!
• Willingness to learn.
• Ability to multi-task and follow tasks as assigned.
• Professional appearance and work ethic.
• Self-Starter and Self-Motivator.
• Ability to work well in a process-driven environment.
• Bilingual a PLUS!