Express Service Advisor

Jeep Chrysler Dodge of Ontario; Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in the automotive sector is seeking an Express Service Advisor to enhance customer satisfaction and streamline service delivery. This role is pivotal in ensuring effective communication between customers and technicians, focusing on understanding customer concerns and managing service expectations. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication skills and a customer-focused attitude. With competitive pay and comprehensive benefits, this opportunity is perfect for those passionate about the automotive industry and dedicated to providing exceptional service.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Wellness Programs

Paid Vacations

Paid Holidays

Community Involvement

Qualifications

• 1-2 years of automotive dealership experience preferred.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Maintain high Customer Satisfaction Index (CSI).
• Assist customers with express service needs and schedule appointments.

Skills

Customer Service

Communication Skills

Automotive Knowledge

Bilingual Abilities

Education

High School Diploma or GED

Automotive Training

Job description

Join to apply for the Express Service Advisor role at Jeep Chrysler Dodge of Ontario.

The Express Service Advisor acts as the communication hub for service and repair activities, serving as the main contact between customers and technicians. This role involves understanding customer concerns, coordinating appropriate services, and managing expectations regarding service delivery. The advisor ensures customers are informed about necessary repairs and recommended maintenance, aiming for first-time right repairs delivered promptly, ensuring customer satisfaction.

The work schedule is typically:

• Monday through Friday 9 am to 6 pm
• Saturday 8 am to 4 pm

The ideal candidate has a high school diploma or GED, automotive training or experience, at least one year of dealer or large facility experience, a valid driver’s license, and a clean driving record. ASE certification is a plus. Must work well in fast-paced team environments, possess excellent communication skills, a professional appearance, and a customer-focused attitude.

We offer competitive pay and benefits including Health, Dental, Vision, Life, 401K, Wellness Programs, community involvement, and paid vacations and holidays.

Responsibilities include:

• Maintaining high Customer Satisfaction Index (CSI)
• Assisting customers with express service needs
• Scheduling service appointments
• Making repair recommendations and managing repair delivery
• Ensuring documentation compliance
• Continuously learning about product updates
• Setting personal productivity goals
• Exhibiting company values in all interactions
• Performing other duties as assigned

Preferred qualifications include 1-2 years of automotive dealership experience, broad automotive knowledge, excellent communication and interpersonal skills, bilingual abilities, and a willingness to learn. Valid driver’s license and ability to operate both automatic and manual vehicles are required.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Automotive