Expeditor/Inside Sales Associate-Alliance

Rexel1; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Pension plan

Career opportunities

Job summary

Rexel Canada in Edmonton is seeking an Expeditor/Inside Sales Associate to build strong customer relationships, assist with product inquiries, and process orders. You will support field sales and project teams under the Alliance Manager and help maintain the customer database.

You will follow up on orders, resolve delivery issues, and aim for on-time deliveries. Proficiency in Excel, Word, Outlook, and Adobe is required; AS400 experience is a plus.

Qualifications

• 2–3 years of experience in inside sales, counter sales or expediting.
• Excellent written and verbal communication skills.
• Proficient in Excel, Word, Outlook, and Adobe; AS400 is an asset.

Responsibilities

• Follow up on orders and expedite deliveries to meet on-time delivery expectations.
• Communicate and resolve delivery issues with customers and outside sales reps.
• Enter expediting information into AS400.
• Process customer orders and maintain the customer database.
• Provide high levels of customer service and support field sales and project teams.

Skills

Customer service

Relationship building

Multitasking

Organizational skills

Tools

Excel

Word

Outlook

Adobe

AS400

Job description

As the Expeditor/Inside Sales Associate based in Edmonton Main , you will build relationships with our customers by assisting with any product inquiries, maintain the customer database and receive & process orders. Reporting to the Alliance Manager, you will support the field sales and project management teams.

How You Will Thrive With Us

Primary Tasks

Follow up on orders, mitigate product shortages and delays, and expedite deliveries to meet customers' on-time delivery expectations.

Communicate and resolve delivery issues with customers and outside sales representatives.

Recommend improvements to expediting processes, taking customer procedures and practices into account.

Enter expediting information into AS400.

Deliver a consistently high level of customer service, responding to customer needs efficiently, accurately, and professionally.

Maintain focus on company policies, procedures, and objectives.

Secondary Tasks

Sales Support: Act as a liaison between customers and field sales representatives.

Be a Brand Ambassador: Build brand recognition, support sales initiatives, enhance customer experiences, and represent the company's corporate image.

Source and quote products for customers.

Process customer orders.

Enter account pricing contracts and list new products.

Create credit notes, invoices, and documentation for customer returns.

Perform other duties as required within the department.

You have 2-3 years of experience in inside sales, counter sales, or expediting

You communicate effectively, build strong customer relationships, and have excellent written and verbal interpersonal skills.

You are organized, able to prioritize multiple tasks, and work well under pressure while maintaining a positive attitude.

You have strong interpersonal skills and can share knowledge effectively.

You are proficient in Excel, Word, Outlook, and Adobe. Emphasis on Excel .

AS400 experience is an asset.

Electrical product knowledge and technical experience are assets.

What We Offer:

• Our employees enjoy a positive work-life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges.
• We provide competitive compensation, comprehensive benefits plans, and pension plans, along with a remarkable range of career opportunities-whether advancing in your current field or exploring something entirely new. If you're motivated, we'll help you find the career path that suits you.
• Rexel Canada is committed to Employment Equity and values a diverse workforce, recognizing each employee's unique talents and skills.

What Is Next?

• We thank all candidates for their interest; however, only those selected for interviews will be contacted.
• For additional career opportunities, please visit www.rexel.ca.