Expeditor/Inside Sales Associate-Alliance

Westburne; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Benefits and pension plan

Career opportunities

Job summary

Westburne, part of Rexel Canada, is seeking an Expeditor/Inside Sales Associate in Edmonton Main, AB. You will support field sales and project teams, handle product inquiries, and process orders while maintaining customer relationships.

The role emphasizes delivering timely, accurate service and improving expediting processes in a fast-paced environment. Proficiency in Excel is required; AS400 experience is an asset.

Qualifications

• Must be able to build strong customer relationships and communicate clearly.
• Ability to prioritize tasks and work under pressure while maintaining a positive attitude.
• Experience with inside sales, counter sales, or expediting is preferred.
• Proficiency in Excel, Word, Outlook, and Adobe is expected.

Responsibilities

• Follow up on orders, mitigate shortages, and expedite deliveries.
• Communicate and resolve delivery issues with customers and sales reps.
• Assist with entering expediting information into AS400 and maintain customer database.
• Process customer orders and support field sales and project teams.

Skills

Customer relationship

Effective communication

Organizational skills

Pressure management

Tools

AS400

Excel

Word

Outlook

Adobe

Job description

Company: Westburne

Location: Edmonton Main, AB

Type: Full-time

Join Rexel: A Global Leader in Electrical Distribution

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees. We provide innovative electrical solutions and equipment for the industrial, residential and commercial sectors. As the energy evolves, our business is transforming alongside it. This change is driven by you - our fresh thinkers, innovators and groundbreakers. By collaborating closely with our customers and partners, Rexel is dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better future.

Rexel Canada operates under eight distinct banners: Rexel Atlantic, Rexel Utility, Westburne, Nedco, LTL, Talley, Jacmar and TC360.

Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow.

What You Will Do With Us

As the Expeditor/Inside Sales Associate based in Edmonton Main, you will build relationships with our customers by assisting with any product inquiries, maintain the customer database and receive & process orders. Reporting to the Alliance Manager, you will support the field sales and project management teams.

How You Will Thrive With Us

Primary Tasks

• Follow up on orders, mitigate product shortages and delays, and expedite deliveries to meet customers’ on-time delivery expectations.
• Communicate and resolve delivery issues with customers and outside sales representatives.
• Recommend improvements to expediting processes, taking customer procedures and practices into account.
• Enter expediting information into AS400.
• Deliver a consistently high level of customer service, responding to customer needs efficiently, accurately, and professionally.
• Maintain focus on company policies, procedures, and objectives.

Secondary Tasks

• Sales Support: Act as a liaison between customers and field sales representatives.
• Be a Brand Ambassador: Build brand recognition, support sales initiatives, enhance customer experiences, and represent the company’s corporate image.
• Source and quote products for customers.
• Process customer orders.
• Enter account pricing contracts and list new products.
• Create credit notes, invoices, and documentation for customer returns.
• Perform other duties as required within the department.

Who Are You

• You have 2-3 years of experience in inside sales, counter sales, or expediting
• You communicate effectively, build strong customer relationships, and have excellent written and verbal interpersonal skills.
• You are organized, able to prioritize multiple tasks, and work well under pressure while maintaining a positive attitude.
• You have strong interpersonal skills and can share knowledge effectively.
• You are proficient in Excel, Word, Outlook, and Adobe. Emphasis on Excel.
• AS400 experience is an asset.
• Electrical product knowledge and technical experience are assets.

What We Offer

• Our employees enjoy a positive work- life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges.
• We provide competitive compensation, comprehensive benefits plans, and pension plans, along with a remarkable range of career opportunities - whether advancing in your current field or exploring something entirely new. If you are motivated, we will help you find the career path that suits you.
• Rexel Canada is committed to Employment Equity and values a diverse workforce, recognizing each employee's unique talents and skills.

What Is Next?

• We thank all candidates for their interest; however, only those selected for interviews will be contacted.
• If you require any accommodation in the application process, please contact us with the "Need Help" button in Fitzii.
• Please visit www.rexel.ca for other career opportunities.