Expansion Account Manager, SMB – AI SaaS Growth

Blue J; Toronto; Hybrid; CAD 223,000 - 265,000; Full time

Benefits offered by this job

Base salary + commission

Stock options

Comprehensive benefits

Collaborative and supportive team

Job summary

Blue J, a Toronto-based AI company, is hiring an Expansion AM for SMBs to own a high-volume book and drive seat-based expansion. You will close opportunities end-to-end with Customer Success and Sales, using usage data and signals to prioritize expansion opportunities.

You will thrive on strong pipeline discipline, velocity, and a data-informed approach in a high-growth environment with competitive compensation and benefits.

Qualifications

• 3+ years in a quota-carrying SMB/Commercial SaaS sales role.
• Proven success driving expansion or upsell within existing customers.
• Experience managing large books of business and high opportunity volume.
• Ability to close smaller deals efficiently with velocity and conversion.
• Strong pipeline management and forecasting discipline.

Responsibilities

• Own a large portfolio of SMB customers and drive expansion revenue through seat-based upsell.
• Identify expansion opportunities using usage data and account signals.
• Generate and manage a high-volume expansion pipeline with strong coverage.
• Run efficient expansion cycles from discovery through close.
• Engage stakeholders to frame expansion as a value-driven business decision.
• Partner with Customer Success on context and timing, while owning deal strategy.
• Maintain clean CRM, forecast accuracy, and disciplined pipeline management.
• Contribute feedback to refine Blue J’s SMB expansion motion.

Skills

Quota carrying

Expansion / upsell

Account management

Forecasting

Pipeline management

Data-informed decisions

Self-directed

AI tools usage

Closing deals

Team collaboration

Tools

CRM

AI tools

Job description

Blue J, a Toronto-based AI company, is hiring an Expansion AM for SMBs to own a high-volume book and drive seat-based expansion. You will close opportunities end-to-end with Customer Success and Sales, using usage data and signals to prioritize expansion opportunities.

You will thrive on strong pipeline discipline, velocity, and a data-informed approach in a high-growth environment with competitive compensation and benefits.