Executive Support & Operations Lead

TD; Toronto; On-site; CAD 47,000 - 67,000; Full time

Benefits offered by this job

Total Rewards Package

Colleague Development

Training & Onboarding

Job summary

TD is seeking an experienced administrative professional to provide dedicated support to executives and their broader function in Toronto, Ontario. The role coordinates calendars, travel, expenses and communications, while driving efficiency through process improvements and governance across administrative resources.

You will manage complex schedules, prepare materials, and ensure timely delivery of reporting and operational duties, with a focus on discretion and high-quality service.

Qualifications

• Post-secondary education or equivalent relevant experience.
• 3+ years of administrative, executive support or related business operations experience.
• Advanced proficiency with standard office productivity, calendar, communication and presentation tools.
• Demonstrated ability to manage confidential information, competing priorities and senior stakeholder interactions with sound judgement.
• Experience coordinating cross-functional processes, reporting cycles, service routines or the work of other administrative professionals is an asset.

Responsibilities

• Provide a high level of administrative support, ensuring quality, responsiveness, discretion and professionalism in every interaction.
• Act as a key point of contact among executives, employees, clients and external partners; triage requests and facilitate timely follow-up.
• Manage complex calendars, including planning and scheduling meetings, conferences, teleconferences and travel while anticipating conflicts, dependencies and changing priorities.
• Manage timely and accurate information flow, correspondence and confidential materials using sound judgement and discretion.
• Coordinate meeting logistics, prepare agendas and materials, capture minutes and decisions, and track follow-up items to completion.
• Maintain an integrated view of recurring deliverables, governance routines, business calendars, reporting cycles and operational commitments; follow up with owners and elevate risks or delays as appropriate.
• Prepare, format and proofread internal and external communications, presentations, reports, memos and briefing materials.
• Gather, organize and analyze information to support business updates, operational reporting, planning discussions and management decision-making.
• Complete expense administration and support weekly, monthly or quarterly reporting and reconciliation requirements.
• Coordinate day-to-day administrative workflows and operational activities across the function, helping ensure schedules, milestones and deadlines are met.
• Screen and direct calls, distribute correspondence, maintain records and support office supply, equipment and other administrative processes as required.
• Support the maintenance of departmental assets, shared resources, records and operational documentation.
• Provide broad administrative support to the executive’s leadership team and function, balancing competing priorities and service expectations.
• Document and communicate changes to administrative work standards, procedures, templates and shared practices across the function.
• Identify and recommend opportunities to simplify processes, strengthen controls, improve service and enhance productivity or operational efficiency.
• Provide functional coordination and indirect oversight for associate-level administrative resources across the function, including aligning work practices, coordinating coverage and priorities, sharing guidance, and supporting knowledge transfer and consistency of service. This accountability does not include direct people leadership, performance management, hiring or compensation decisions.
• Provide onboarding support and job-related guidance to administrative colleagues as required, and serve as an escalation point for complex administrative process questions.
• Support the review of administrative or operational process gaps, document findings and elevate non-standard or higher-risk matters.

Skills

Executive support

Calendar management

Travel coordination

Expense management

Communication

Data handling

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

Presentation tools

Job description

TD is seeking an experienced administrative professional to provide dedicated support to executives and their broader function in Toronto, Ontario. The role coordinates calendars, travel, expenses and communications, while driving efficiency through process improvements and governance across administrative resources.

You will manage complex schedules, prepare materials, and ensure timely delivery of reporting and operational duties, with a focus on discretion and high-quality service.