Executive Lead, Community Services & Passport Programs

Community-Living-7; Greater Sudbury; On-site; CAD 90,000 - 130,000; Full time

Job summary

Community Living Greater Sudbury is seeking an Associate Director to lead daily service delivery for Passport and Community Participation Supports, ensuring person-directed services and inclusive community opportunities.

The role requires strong operational leadership, supervision of staff, and collaboration with families and partners to enhance service quality and compliance with standards. Bilingual French/English is required, with focus on planning and budget management.

Qualifications

• University degree in developmental services, social services, health or human services, management or a related field.
• Demonstrated operational management, employee supervision, program coordination and service development experience.
• Knowledge of person-directed planning, Passport programming, Community Participation Supports, community inclusion and applicable Ministry standards.
• Experience with budgets, compliance, quality improvement, projects and organizational change.
• Strong coaching, communication, planning, problem-solving and decision-making skills, with an ability to manage competing priorities.
• Commitment to ethical leadership, accountability, accessibility and respectful collaboration with people supported, families, staff and partners.
• Bilingual in French/English is required

Responsibilities

• Oversee Passport and Community Participation Supports, coordinating staffing, schedules and resources to deliver responsive, high-quality services.
• Set priorities, resolve operational challenges and advance choice, independence, accessibility and meaningful community inclusion.
• Develop innovative community-based services, address gaps and monitor outcomes, service feedback and improvement opportunities.
• Maintain compliance with MCCSS requirements, Quality Assurance Measures, Passport guidelines and CLGS policies, coordinate follow-up on incidents and concerns.
• Coach, mentor and supervise employees with clear expectations, constructive feedback and accountability.
• Partner with Human Resources on recruitment, onboarding, performance and development; build a positive and inclusive team culture.
• Build strong relationships with people supported families, community partners and internal teams.
• Contribute to operational plans, budgets, service statistics, reports and projects; provide designated leadership coverage when required.

Skills

People leadership

Budget management

Strategic planning

Communication

Bilingual French/English

Education

University degree in developmental services or related field

Job description

Community Living Greater Sudbury is seeking an Associate Director to lead daily service delivery for Passport and Community Participation Supports, ensuring person-directed services and inclusive community opportunities.

The role requires strong operational leadership, supervision of staff, and collaboration with families and partners to enhance service quality and compliance with standards. Bilingual French/English is required, with focus on planning and budget management.