Passport Coordinator/Case Management

pillarnonprofit.ca; London; On-site; CAD 54,000 - 59,000; Full time

Benefits offered by this job

Benefits package

Employee Assistance Program

Job summary

Family Service Thames Valley (FSTV) is a not-for-profit agency that supports Passport funding, developmental services, and counseling to strengthen individuals and families in Thames Valley. The Passport Coordinator/Case Manager role handles individualized plans, referrals, intakes, budgets and receipts, with on-site Monday–Friday work.

Reporting to the Passport Program Manager and the Director of the Community Integration Program, the position requires education in human services, 5+ years in

Qualifications

• Post-secondary education in human services or equivalent experience.
• Minimum 5 years in the development sector; case management is an asset.
• Excellent interpersonal and written/verbal communication skills.
• Access to a vehicle and willingness to travel.

Responsibilities

• Coordinate Passport plan components and liaise with referral agencies.
• Complete intakes, build client rapport, manage budgets and receipts.
• Administer client profiles and reconcile finances accurately.
• Advocate for clients and promote inclusivity and community engagement.
• Collaborate with partners and stay informed on local resources.

Skills

Interpersonal communication

Written communication

Verbal communication

Self-motivation

Self-direction

Time management

Flexibility

Adaptability

Leadership

Project management

Vehicle access

CPR/First Aid

Police Vulnerable Sector Check

Education

Post-secondary education in human services

Education in social services

Tools

Microsoft Office

Excel

Job description

Family Service Thames Valley (FSTV) is a not-for-profit, multi-service agency dedicated to strengthening individuals, couples, and families as they navigate life’s challenges. The Community Integration Program (Developmental Services) support children and adults who have a developmental disability by connecting them to community resources and assisting with planning and advocacy. The Counselling Program offers accessible and affordable mental health counselling to help individuals cope with anxiety, depression, grief, trauma, life transitions, and more.

POSITION SUMMARY:

Reporting to the Passport Program Manager and the Director of the Community Integration Program, the Passport Coordinator/Case Manager is responsible for coordinating all aspects of the individualized plans for recipients of Passport funding including liaising with referral agencies, completing intakes, building a rapport with all clients, connecting to Passport Independent Contractors, processing receipts, offering options, and following all Passport guidelines. This is an on site, Monday to Friday position.

KEY RESPONSIBILITIES:

• Case Management and coordination
• Referrals, intakes, facilitating support networks, managing individual budgets
• Administration
• Data management of client profiles and finances, purchasing and accurate reconciliation
• Advocacy
• Promoting full inclusivity and full participation in community. Educating individuals, families and community partners about Passport Funding guidelines
• Community Development
• Collaborating with community partners, staying up to date on community resources and providing community engagement opportunities

REQUIRED QUALIFICATIONS, EXPERIENCE AND SKILLS:

• Relevant post-secondary education in the human service field or equivalent education/experience;
• Minimum 5 years experience in Development Sector, case management is an asset
• Excellent interpersonal as well as written and verbal communication skills;
• Proficiency in Microsoft Office, including Excel;
• Self-motivated and self-directed;
• Ability to prioritize and self-manage expectations and schedule;
• Ability to be flexible and adaptable;
• Open to learning newer online databases;
• Demonstrates professionalism and a commitment to team work;
• Strong leadership and project management skills;
• Working knowledge of developmental disabilities, and community resources in the Thames Valley catchment area;
• Core values must be consistent with FSTV;
• Access to a vehicle
• CPR/First Aid and a current Police Vulnerable Sector Check are required

WHY JOIN FAMILY SERVICE THAMES VALLEY?

At FSTV, we believe our employees are our greatest asset.

We offer:

• Meaningful work that positively impacts our community
• A collaborative and supportive team environment
• Opportunities to work closely with organizational leadership
• Professional development and learning opportunities
• A culture rooted in respect, inclusion, and service excellence

Work Conditions

• Permanent full-time position (35 hours/week)
• Monday to Friday schedule
• SALARY: $54,135 - $58,560

Benefits package and Employee Assistance Program available.

Family Service Thames Valley is committed to employment equity, diversity, inclusion, and belonging. We welcome applications from individuals of all backgrounds and lived experiences.

Accommodations are available throughout the recruitment process upon request. Please contact Charlotte Dunn at 519-433-0183 or [e-mail]

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Director of Developmental Services Community Integration Program Family Service Thames Valley

• Minimum 5 years experience in Development Sector, case management is an asset

Education: Post-secondary education within Social Services

Whether you're looking for volunteer opportunities,
networking events or a job in the nonprofit sector, we can help.