ASSOCIATE DIRECTOR – COMMUNITY SERVICES

Community-Living-7; Greater Sudbury; On-site; CAD 90,000 - 130,000; Full time

Job summary

Community Living Greater Sudbury is seeking an Associate Director to lead daily service delivery for Passport and Community Participation Supports, ensuring person-directed services and inclusive community opportunities.

The role requires strong operational leadership, supervision of staff, and collaboration with families and partners to enhance service quality and compliance with standards. Bilingual French/English is required, with focus on planning and budget management.

Qualifications

• University degree in developmental services, social services, health or human services, management or a related field.
• Demonstrated operational management, employee supervision, program coordination and service development experience.
• Knowledge of person-directed planning, Passport programming, Community Participation Supports, community inclusion and applicable Ministry standards.
• Experience with budgets, compliance, quality improvement, projects and organizational change.
• Strong coaching, communication, planning, problem-solving and decision-making skills, with an ability to manage competing priorities.
• Commitment to ethical leadership, accountability, accessibility and respectful collaboration with people supported, families, staff and partners.
• Bilingual in French/English is required

Responsibilities

• Oversee Passport and Community Participation Supports, coordinating staffing, schedules and resources to deliver responsive, high-quality services.
• Set priorities, resolve operational challenges and advance choice, independence, accessibility and meaningful community inclusion.
• Develop innovative community-based services, address gaps and monitor outcomes, service feedback and improvement opportunities.
• Maintain compliance with MCCSS requirements, Quality Assurance Measures, Passport guidelines and CLGS policies, coordinate follow-up on incidents and concerns.
• Coach, mentor and supervise employees with clear expectations, constructive feedback and accountability.
• Partner with Human Resources on recruitment, onboarding, performance and development; build a positive and inclusive team culture.
• Build strong relationships with people supported families, community partners and internal teams.
• Contribute to operational plans, budgets, service statistics, reports and projects; provide designated leadership coverage when required.

Skills

People leadership

Budget management

Strategic planning

Communication

Bilingual French/English

Education

University degree in developmental services or related field

Job description

Community Living Greater Sudbury | Department: Community Services | Reports to: Director of Community Services

INSPIRE EMPOWER ACHIEVE

Make a Difference. Lead with Purpose. Inspire Possibilities.

Community Living Greater Sudbury (CLGS) is seeking a collaborative, proactive and results-oriented leader to oversee our Passport Program and Community Participation Supports. This is an opportunity to strengthen person-directed services, support talented employees and create meaningful opportunities for people with developmental disabilities.

Our Purpose

Our mission is to walk alongside individuals, providing support that fosters inclusion, growth and helps them to live their best lives. Our vision is Empowering People – Inspiring Possibilities!

The Opportunity

Reporting to the Director of Community Services, the Associate Director provides hands-on operational leadership for daily service delivery, staffing, program improvement and community relationships. The successful candidate balances strong operational judgment with inclusive, values-based leadership and practical follow-through.

What You Will Lead

Operational Leadership & Person-Directed Services

• Oversee Passport and Community Participation Supports, coordinating staffing, schedules and resources to deliver responsive, high-quality services.
• Set priorities, resolve operational challenges and advance choice, independence, accessibility and meaningful community inclusion.

Program Quality & Improvement

• Develop innovative community-based services, address gaps and monitor outcomes, service feedback and improvement opportunities.
• Maintain compliance with MCCSS requirements, Quality Assurance Measures, Passport guidelines and CLGS policies, coordinate follow-up on incidents and concerns.

People Leadership & Team Development

• Coach, mentor and supervise employees with clear expectations, constructive feedback and accountability.
• Partner with Human Resources on recruitment, onboarding, performance and development; build a positive and inclusive team culture.

Planning, Partnerships & Resources

• Build strong relationships with people supported families, community partners and internal teams.
• Contribute to operational plans, budgets, service statistics, reports and projects; provide designated leadership coverage when required.

What You Bring

• University degree in developmental services, social services, health or human services, management or a related field; equivalent education and experience may be considered.
• Demonstrated operational management, employee supervision, program coordination and service development experience, preferably in developmental or community services.
• Knowledge of person-directed planning, Passport programming, Community Participation Supports, community inclusion and applicable Ministry standards.
• Experience with budgets, compliance, quality improvement, projects and organizational change.
• Strong coaching, communication, planning, problem-solving and decision-making skills, with an ability to manage competing priorities.
• Commitment to ethical leadership, accountability, accessibility and respectful collaboration with people supported, families, staff and partners.
• Bilingual in French/English is required

Why Join CLGS?

INSPIRE Motivate dedicated teams and encourage inclusion, collaboration and continuous improvement.

EMPOWER Support people to exercise choice, develop independence and participate meaningfully in their communities.

ACHIEVE Strengthen service quality, program effectiveness and positive outcomes for people and the organization.

Equity, Diversity & Accessibility

CLGS is committed to an inclusive, equitable and accessible workplace. We welcome qualified applicants from diverse backgrounds and lived experiences. Accommodations are available throughout recruitment and selection in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Deadline - October 23, 2026

COMMUNITY LIVING GREATER SUDBURY INSPIRE. EMPOWER. ACHIEVE.