Executive Housekeeper

Fairmont Hot Springs Resort; Fairmont Hot Springs; On-site; CAD 57,000 - 69,000; Full time

Benefits offered by this job

Golf access to courses

Mineral hot springs access

Employee experience awards

Job summary

Fairmont Hot Springs Resort is seeking an Executive Housekeeper to lead our bustling housekeeping and laundry team, maintaining the resort’s high standards of cleanliness and service for guests. Salary is $63,000 per annum, with a strong emphasis on leadership, training, and guest satisfaction.

You will manage daily operations, budgeting, safety, sustainability, and cross-department collaboration to deliver exceptional Rocky Mountain experiences and memories for our guests.

Qualifications

• Proven experience leading housekeeping/ laundry teams in high-volume hospitality.
• Strong leadership and team management skills with ability to motivate staff.
• Excellent verbal and written communication for cross-department coordination.
• Knowledge of budgeting and cost-control in housekeeping operations.
• Familiarity with cleaning techniques, equipment, and safety standards.
• WHIMS training completed or willing to obtain.
• Flexible schedule including weekends/holidays.

Responsibilities

• Lead, motivate, and manage the housekeeping and laundry team.
• Develop and implement staff training programs to uphold cleanliness and guest service standards.
• Conduct regular staff meetings to share goals and performance expectations.
• Oversee daily housekeeping operations and ensure highest standards of maintenance.
• Coordinate with other departments for seamless guest experiences and issue resolution.
• Monitor inventory and supply orders for efficient operations.
• Apply quality control procedures and address guest complaints promptly.

Skills

Leadership

Team management

Communication

Budgeting

Quality control

Safety awareness

Training & development

Tools

Maestro

HotSOS

Job description

The Executive Housekeeper is responsible for leading all aspects of our busy housekeepingand laundry team. The ideal candidate will ensure the highest standards ofcleanliness and service for our guests, maintaining the resort’s reputation forexcellence.

Salary for this position is $63,000 per annum.

About You

Passionate Leader:

You inspire and motivate your team to achieve excellence, leading byexample with a positive attitude and strong work ethic.

Detail-Oriented:

Your keen eye for detail ensures that every corner of the resort isimpeccably clean and well-maintained, providing a flawless guest experience.

You possess excellent verbal and written communication skills, enablingyou to clearly convey expectations, feedback, and updates to your team andother departments.

You are proactive in identifying potential issues and adept atimplementing effective solutions to ensure smooth operations.

Your commitment to exceptional guest service drives you to exceedexpectations and create memorable experiences for our guests.

Innovative Thinker:

You are open to new ideas and continuously seek ways to improveprocesses, enhance efficiency, and implement best practices.

You thrive in a fast-paced environment and can handle the pressures ofmanaging a busy housekeeping department with grace and composure.

You will embraceour Vision and Brand Promise to deliver the best Rocky Mountain experiences andmemories for our guests.

KeyResponsibilities

Leadership & Management

• Lead, motivate, and manage the housekeepingand laundry team, fostering a positive and collaborative work environment.
• Develop and implement training programs forhousekeeping staff to ensure high standards of cleanliness and guest service.
• Conduct regular staff meetings to communicategoals, updates, and performance expectations.

Operational Oversight

• Oversee daily operations of the housekeepingdepartment, ensuring all areas of the resort are maintained to the higheststandards.
• Coordinate with other departments to ensureseamless guest experiences and address any issues promptly.
• Monitor inventory levels and order suppliesas needed to ensure efficient operation.

Quality Control

• Conduct regular inspections of guest rooms,public areas, and back-of-house areas to ensure cleanliness and adherence toestablished standards.
• Implement and maintain quality controlprocedures to enhance guest satisfaction.
• Address and resolve guest complaintsregarding housekeeping services promptly and professionally.

Budget and Financial Management

• In conjunction with the Director of GuestServices, develop and manage the housekeeping budget, ensuring cost-effectiveoperations without compromising quality.
• Monitor expenses and implement cost-savinginitiatives where possible.
• As requested, prepare reports on departmentalperformance and expenses for senior management.

Health and Safety

• Ensure compliance with all health and safetyregulations, including proper handling of chemicals and equipment.
• Conduct regular safety training sessions forhousekeeping staff.
• Investigate and report any accidents orincidents within the department, implementing corrective actions as necessary.

Sustainability

• Promote and implement sustainablehousekeeping practices to minimize the resort’s environmental impact.
• Educate staff on eco-friendly practices andensure adherence to the resort’s sustainability policies.

Qualifications

• Proven experience as a Lead Housekeeping Supervisor or similar role in ahigh-volume hospitality environment.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Knowledge of housekeeping and laundry operations, including cleaningtechniques and equipment.
• Familiarity with budgeting and financial management.
• Exceptional attention to detail and commitment to quality.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Must be physically fit and able to safely lift up to 50 pounds.
• Required to complete WHIMS Training.
• Knowledge of Maestro and HotSOS preferred.

About Us

Who We Are: Fairmont Hot Springs Resort, home toCanada’s largest natural mineral hot springs, is a year-round destinationnestled in the heart of the British Columbia Rocky Mountains and the stunningColumbia Valley. Guests and dayvisitors can enjoy everything one of Canada’s most all-encompassing experienceshas to offer including the legendary natural mineral hot springs pools, 45holes of golf across 3 courses, a stunning RV resort and a campground, theNatural Springs Spa, our family-friendly ski area, and a variety of outdoorexperiences and activities that help connect people with the wonder of nature.

Our Mission: To create warm memories in our year-round mountain getaway.

Our Core Values: Act with Respect, Love where you live and work, Everything with Passion, Always do the right thing, and Make it happen

Who You Are: You are connected with our Mission and Core Values. You describe yourself as someone with a can-do attitude, a strongcommunicator and you work well with guests and colleagues alike to help create an amazing experience on a daily basis.

Perks and Benefits: Golfingat our 2 spectacular courses and our Par 3 during the golf season. Winter season,youcan skiat our ski hill. All year round: Access to the mineral hot springs pools. The ability to participate in our Recreation and Experience Activities. Discounts on F&B, Retail and Lodging at the resort. Eligibilityto participate in our Employee Experience Awards, i.e. Employee of the Month.