Executive Director

The Salvation Army in Canada; San Juan de Terranova; On-site; CAD 89,000 - 135,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive community services in St. John’s. This role involves strategic planning, financial management, and fostering relationships with stakeholders to enhance service delivery. The successful candidate will oversee a team, manage significant budgets, and ensure compliance with policies while promoting the mission and values of the organization. If you are passionate about making a difference in the community and possess strong leadership skills, this opportunity is perfect for you.

Qualifications

• 5-7+ years in senior leadership roles managing programs and finances.
• Knowledge of relevant legislation and social services is advantageous.

Responsibilities

• Lead development of local action plans for community services.
• Manage budgets and ensure compliance with policies and procedures.
• Foster relationships with stakeholders and represent the organization.

Skills

Strategic Planning

Negotiation

Operational Management

Communication

Leadership

Financial Acumen

Personal Integrity

Education

Bachelor's degree in Human Services

MBA or MSW preferred

Postgraduate certifications in social services

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing, and shelter. We also support individuals facing unemployment, addiction, and family challenges. We continually adapt and innovate to meet emerging needs, living out our mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life—there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world.

Accountabilities

Job Description:

Strategic Program Planning And Service Delivery

• Lead the development of the St. John’s Housing and Community Services local action plan, ensuring alignment with the Territorial strategic priorities and securing necessary buy-in and approval from the THQ Social Mission Department.
• Develop and manage long-term strategic initiatives and action plans, including asset assessment, deployment, resource requirements, and training, to ensure service excellence, community relevance, best practices, financial viability, and sustainability; provide reports to the THQ Social Mission Department as needed.
• Ensure the mission, vision, values, and service philosophy of The Salvation Army are integrated into the culture of St. John’s Housing and Community Services.
• Maintain a spiritual dimension across all programming and services, including spiritual development initiatives.
• Foster positive relationships and communication with funders, community stakeholders, government agencies, and partner organizations; represent The Salvation Army at sector decision-making tables.
• Monitor case management systems and practices for consistency and quality.
• Oversee all program operations, develop proposals for enhancements, and seek new government funding opportunities in collaboration with Territorial headquarters.

People Management And Human Relations

• Develop and coach the senior management team to meet client needs, improve organizational effectiveness, and ensure continuous quality improvement, inspiring leadership within the team.
• Enhance employee and volunteer experiences to support mission growth, engagement, and retention through effective hiring, onboarding, training, evaluation, recognition, and discipline practices.
• Ensure human relations practices uphold dignity and handle concerns per The Salvation Army’s policies, including abuse protocols.
• Build collaborative partnerships across departments and with community organizations.
• Support succession planning, coaching, and training to promote career development.
• Ensure legal and workplace policy compliance, including incident reporting and grievance handling.
• Manage collective bargaining and ensure compliance with collective agreements.

Financial Management And Administration

• Manage budgets for St. John’s Housing and Community Services in line with operational guidelines.
• Negotiate contracts and funding agreements, identify new funding sources, and analyze financial and statistical reports for planning and reporting.
• Provide strategic guidance on program and business operations to ensure quality and ethical standards.
• Oversee property transactions, maintenance, and capital needs assessments.

Governance – Policies, Procedures And Best Practices

• Ensure compliance with standards, policies, and legal requirements; prepare for audits and accreditation.
• Maintain up-to-date policies and procedures, review annually, and address risks proactively.

Health And Safety

• Implement risk management practices to ensure safety for clients, staff, and visitors.
• Comply with occupational health and safety legislation and maintain equipment and procedures accordingly.
• Handle workplace incidents promptly and effectively.

Critical Relationship Management

Internal and external relationship management with various stakeholders, including community partners, funders, government agencies, and internal teams, to support the mission and operational success.

Managerial/Technical Leadership Responsibility

• Report to the Social Mission Regional Director.
• Manage over 85 employees, including direct supervision of 4-6 staff members and indirect oversight of 80+ staff.

Financial And Materials Management

• Prepare and monitor annual budgets (~$4.75 million), oversee financial transactions, and contribute to policy development for financial management.

Working Conditions

• Primarily office-based with some travel; no overtime expected.
• Must carry a cell phone; may encounter challenging situations and be on call.

The responsibilities must align with The Salvation Army’s Mission, Vision, and Values, maintaining professionalism and ethical conduct.

Education And Experience Qualifications

• Bachelor’s degree in Human Services, Social Sciences, or Business; MBA or MSW preferred.
• Postgraduate certifications in social services and business-related fields.
• Vaccinations, WHMIS training, background checks, and valid driver’s license required.

Experience And Skilled Knowledge Requirements

• 5-7+ years in a senior leadership role managing programs, finances, HR, and risk.
• Knowledge of relevant legislation and social services environment is advantageous.

Skills And Capabilities

• Strategic planning, negotiation, operational management, communication, leadership, financial acumen, and personal integrity.

Compensation

The salary range is $89,484.75 to $134,227.13, based on experience and qualifications. Reasonable accommodations are available upon request via [e-mail].