Executive Dining, Conference Concierge Manager (81250002)

Sodexo Canada Ltd; Toronto; On-site; CAD 32,000 - 34,000; Full time

Job summary

Sodexo Canada Ltd is seeking an Executive Dining, Conference Concierge Manager to serve as a primary contact for conference attendees, delivering high-quality support and guiding on-site logistics at an Ontario venue.

The role focuses on guest services, registration flow, wayfinding, and problem resolution, with flexibility to work evenings during events. 1–3 years in hospitality or concierge is preferred, with strong MS Office skills and a professional demeanor.

Qualifications

• A significant interest, relevant experience and/or education in hospitality, tourism, or events is a must.
• 1–3 years of experience in hospitality, customer service, events, or concierge roles.
• Strong interpersonal and communication skills with fluency in MS Office suite platforms.
• Professional, friendly, and approachable demeanor.

Responsibilities

• Provide a welcoming and professional first point of contact for all conference participants.
• Staff concierge or information desks throughout the event.
• Help manage registration check-in and badge distribution when needed.
• Support attendees with wayfinding, accessibility needs, and troubleshooting.
• Oversee event setup, operations, and breakdown.
• Troubleshoot issues in real time to ensure smooth event delivery.
• Ensure compliance with safety, accessibility, and company standards.
• Address and resolve attendee concerns promptly and professionally.

Skills

MS Office

Communication

Customer service

Problem-solving

Multitasking

Adaptability

Tools

MS Office Suite

Job description

Executive Dining, Conference Concierge Manager (81250002)

• Full-time


• Province: ON


• Compensation: CAD 23 - CAD 25 - hourly

Reimagining the Workplace Experience with Sodexo Corporate Services

At Sodexo, we go beyond traditional workplace solutions to create environments where employees thrive. From innovative culinary programs that bring daily delight to integrated facilities management that fosters productivity and well-being, our team plays a vital role in shaping thriving workplaces.

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

What You’ll Do

Job Summary

The Conference Concierge serves as one of the primary point of contacts for event attendees, delivering high-quality, personalized support to ensure a seamless and exceptional conference experience. This role focuses on guest services, logistical planning, problem resolution, and on-site assistance, helping attendees navigate the event and access all services with ease.

Key Responsibilities

Attendee Support & Guest Services

Provide a welcoming and professional first point of contact for all conference participants

Staff concierge or information desks throughout the event

Help manage registration check-in and badge distribution when needed

Support attendees with wayfinding, accessibility needs, and troubleshooting

On-site Event Execution

Oversee event setup, operations, and breakdown

Troubleshoot issues in real time to ensure smooth event delivery

Ensure compliance with safety, accessibility, and company standards

Address and resolve attendee concerns promptly and professionally

Escalate issues to event management team when required

Deliver solutions that enhance attendee satisfaction

Provide dedicated assistance to VIPs, clients, executive and those identified as in need

Coordinate special requests as needed

Ensure a high-touch, premium experience for priority guests

Liaise with vendors, suppliers, sponsors, and partners

Post-Event Evaluation

Gather feedback from attendees and stakeholders

Report common inquiries or issues to support future event improvements

Recommend improvements for future events

What You Bring

Qualifications & Requirements

A significant interest, relevant experience and/or education in hospitality, tourism, or events is a must

1–-3 years of experience in hospitality, customer service, events, or concierge roles

Strong interpersonal and communication skills with fluency in MSOffice suite platforms

Professional, friendly, and approachable demeanor

Ability to remain calm and solution-oriented under pressure

Strong organizational and multitasking abilities

Familiarity with event environments or conference operations is an advantage

Flexibility to work evenings and/or extended hours during events

Communication and active listening

Problem-solving and conflict resolution

Adaptability and responsiveness

Cultural awareness and professionalism

A sense of humour and desire to truly enjoy one’s workplace

On-site at conference centre

High-energy, fast-paced environment with frequent interaction withclients, guests & attendees

Requires standing for extended periods and moving throughout the venue

Why Sodexo?

Because we bring the best of everyday to corporate spaces. That means:

Memorable food that fuels body and spirit

Exceptional spaces that inspire

A culture of safety, respect, and belonging

Opportunities to grow, learn, and thrive

A chance to be part of something bigger, supporting vibrant workplaces and empowering teams to succeed.

An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awardshere

And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities.Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.