Vice President, Retention & Client Growth (70309772)

Sodexo Canada Ltd; Toronto; On-site; CAD 190,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Retirement savings program

Flexible work environment

Job summary

Sodexo Canada Ltd seeks a strategic Vice President, Retention & Client Growth to lead national client retention and growth initiatives, strengthening executive relationships across major accounts. You will drive value, renewals, and cross‑selling opportunities while partnering with Operations, Sales, Marketing, and Finance to deliver sustainable growth.

You will report to the CEO, shaping the Clients for Life approach and building a high‑performing team focused on client success and

Qualifications

• Bachelor’s degree or equivalent; MBA asset.
• 15+ years in business development, account management, or commercial leadership.
• 10+ years leadership, with C-suite interaction.
• Strong client relationship management and strategic planning.
• Advanced financial literacy; data-driven decision making.
• CRM, Microsoft 365, and performance reporting proficiency.
• Excellent communication and stakeholder influence.
• Travel across Canada 30–50%.

Responsibilities

• Lead national client retention strategy and growth.
• Oversee Clients for Life governance and risk management.
• Drive renewals, rebids, and top‑account performance.
• Provide executive support for high‑value client relationships.
• Partner with CEO to set retention priorities and account allocation.
• Foster cross‑functional collaboration to deliver client value.

Skills

Leadership

Client relationship management

Strategic planning

Negotiation

Analytics & data insight

Communication skills

Education

Bachelor’s degree in Business/Marketing/Finance/Hospitality Management

MBA considered an asset

Job description

Vice President, Retention & Client Growth (70309772)

• Full-time
• Province: ON
• Bonus AIP Eligible/Bonus AIP Eligible: Yes
• Compensation: CAD 190000 - CAD 240000 - yearly

Grow your career with a company that shares your passion! Sodexo hasan exciting new opportunity to join the team as ournextVice President, Client Growth .

Salary: $190,000 - $240,000base + eligible for commission plan, comprehensive benefits, retirement savings program, and additional incentives.

At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business-from strategic planning and operations to people-focused support functions. Together, we createthefoundation thatempowersour frontline teams to deliver outstanding service and valueto our clients, customers,andcommunities.

Ourpurpose is to create a bettereverydayfor everyone to build a better life for all. As the global leader in services that improve the Quality of Life, weoperatein 55 countries, serving over 100 million consumers each day through our unique combination of On-SiteFood and FM Services, Benefits & Rewards Services and Personal & Home Services.

At Sodexo, we believe strong client partnerships are the foundation of long-term success. As the Vice President, Client Growth, you will lead the strategy and execution of client relationship management across Sodexo Canada's most important client portfolio, ensuring our clients continuously realize value from their partnership with Sodexo while driving long-term growth and loyalty.

Reporting directly to the CEO and serving as a member of the Canadian Leadership Team, you will be responsible for strengthening strategic client partnerships through executive engagement, business reviews, innovation, and the expansion of services. Working closely with Operations, Sales, Marketing, Finance, and Segment leadership, you will drive sustainable organic growth by identifying opportunities to increase share of wallet, strengthen client satisfaction, support successful contract renewals and competitive rebids, and foster a disciplined, proactive approach to account management.

This is a highly strategic leadership role focused on elevating Sodexo Canada's client partnership approach - transforming account management from a retention-focused function into a driver of client success, profitable growth, and lasting partnerships that embody our Client for Life philosophy.

How You'll Make an Impact:

• Develop and lead Sodexo Canada's national client retention strategy to protect and grow existing business.
• Develop and oversee the governance framework for Sodexo Canada's Clients for Life program, establishing clear processes, accountability, and tools to drive consistent client engagement and successful execution across the business.
• Oversee renewal planning, contract retention efforts, competitive rebids, and risk mitigation strategies across key accounts.
• Provide executive leadership and direct support for strategic, high-risk, or high-value client relationships and retention opportunities.
• Partner with the CEO to determine strategic account assignments and retention priorities.

Strategic Account Management

• Establish and lead a disciplined account management framework for priority clients across Canada.
• Strengthen executive-level relationships and expand Sodexo's network of influence within client organizations.
• Drive strategic client engagement, business reviews, account planning, and value-creation discussions.
• Lead account segmentation and prioritization efforts to focus resources on the highest-value, highest-risk, and highest-growth opportunities.
• Ensure strong governance and consistent follow-up on client needs, satisfaction, and business objectives.

Organic Growth & Cross-Selling

• Identify opportunities to expand Sodexo's services within existing client accounts.
• Partner with Operations, Marketing, Sales, and Segment leaders to develop and execute growth strategies aligned with client needs.
• Support the development of cross-selling initiatives and value-added solutions that increase revenue and strengthen client relationships.
• Drive sustainable organic growth across Sodexo Canada's client portfolio.

Client Experience & Performance

• Analyze client feedback, satisfaction metrics, contract performance, profitability indicators, and market intelligence to identify risks and opportunities.
• Champion initiatives that enhance the client experience and strengthen Sodexo's value proposition.
• Monitor client health and engagement trends to support long-term partnership success.
• Partner with the CEO and Canadian Leadership Team as a trusted advisor on client retention and growth strategies.
• Lead and develop a high-performing team focused on account management, client retention, and growth.
• Foster collaboration across Operations, Finance, Sales, Marketing, and Segment leadership teams to achieve client and business objectives.

What You'll Need to Succeed:

• Bachelor's degree in Business, Marketing, Finance, Hospitality Management, or a related field; MBA considered an asset.
• 15+ years of progressive experience in business development, consultative sales, account management, client retention, or commercial leadership.
• Proven success managing complex B2B relationships and large national or multi-site client portfolios.
• 10+ years of leadership experience, including influencing senior stakeholders and working with C-suite executives.
• Strong commercial acumen with expertise in client relationship management, strategic account planning, retention, negotiation, and organic growth strategies.
• Advanced financial literacy and ability to leverage data, analytics, and insights to drive business decisions.
• Proficiency with CRM platforms, Microsoft 365, account planning tools, and performance reporting.
• Exceptional communication, presentation, relationship-building, and influencing skills.
• Ability to lead through ambiguity, collaborate across functions, and drive results in a complex, matrixed organization.
• Experience in food services, facilities management, or a related service industry is an asset.
• English required; bilingualism in English and French is strongly preferred.
• Ability to travel across Canada up to 30–50% of the time.

What Makes Sodexo Different:

Working with Sodexo is more than a job;it’sa chance to be part of something greater because we believe our everyday actions havea big impact. Youbelongina company that allows you toactwith purpose andthrivein your own way. In addition, we offer:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awardshere
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal,provincialor local protected class.

We welcome and encourage applications from people with disabilities.Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.