Executive Assistant

FA Servers Inc.; Milton; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

FA Servers Inc., an IT Managed Services Provider based in the Greater Toronto Area, is seeking a full-time Executive Assistant. The role involves coordinating operations, managing service delivery for executive clients, and enhancing client relationships. Ideal candidates will possess strong communication and organizational skills, along with a proactive approach to problem solving in a hybrid work setting.

Qualifications

• Minimum of 1 year in service delivery or administrative role in IT.
• Ability to perform basic troubleshooting.
• Experience with SLAs and ticketing systems.

Responsibilities

• Manage day-to-day operations of managed services.
• Liaise between clients and technical teams.
• Drive sales growth and manage client expectations.

Skills

Communication

Customer Relationship Management

Time Management

Organizational Skills

Education

Degree or diploma in Computer Science or Information Technology

Tools

Ticketing Systems

RMM and PSA solutions

Remote Support Tools

Job description

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About Us

FA Servers is an IT Managed Services Provider and consulting firm based in the Greater Toronto Area (GTA). Founded in 2012, we strive to deliver innovative, turn key solutions to a wide variety of clients, ranging from small offices, to enterprise, and everything in between.

Our goal is to act as a trusted intermediary between our clients and their technology, and to deliver exceptional and personalized service. This includes, but is not limited to design, security, backup, disaster recovery, implementation, and help desk support.

The Position

We are looking for a full time Executive Assistant to join our growing team.

This is a HYBRID position. Successful applicants will be required to work both in-office, and on-site, as well as have the flexibility to work from home. As a result, all applicants must possess a valid Canadian driver's licence and have access to a personal vehicle or alternate mode of transit.

Responsibilities

You will be responsible for managing and coordinating day-to-day operations and performance of our managed services program. As the main liaison between our executive clients and our technical team, you will service client relationships, manage ticket escalations, resolve service issues and complaints, and work collaboratively with internal and external partners to ensure proactive maintenance of enterprise IT infrastructures.

Non-Technical responsibilities of this role include the following :

• Act as a liaison between our clients and our technical team
• Schedule technicians for work on support tickets and projects
• Drive sales growth by proactively communicating with clients to determine changing needs and new opportunities
• Managing client expectations and ensuring progress on open tickets and escalations.
• Create and maintain service ticket entries, status updates and other details in real-time
• Ensure service tickets are completed expediently and according to process
• Verify the implemented solution has been tested and the client is satisfied before completing the ticket
• Attend and participate in company / team events, meetings and collaborations

Qualifications

• Minimum of 1 year of experience in a service delivery or administrative role, preferably in an IT services environment
• Good understanding of RMM and PSA solutions
• Ability to perform basic (Level 1) troubleshooting for clients.
• Experience with ticketing systems, and Service Level Agreements (SLAs)
• Excellent communication and customer relationship building skills
• Excellent time management and organizational skills, with an ability to multitask in a fast-paced environment
• Experience with remote support tools and technologies
• Ability to work and manage team assignments.
• A professional, positive, and customer-centric attitude
• Degree or diploma in a related field such as Computer Science or Information Technology is an asset

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Administrative

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