Exchange & Returns Co-worker

Ikea Ab; Richmond; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Wellness benefits

Employee discounts

Bonus incentive program

Flexible spending account

Life insurance

Employee assistance program

Job summary

IKEA AB in Richmond, BC is hiring for an Exchange & Returns Co-worker to help our customers with friendly, efficient service in a fast-paced environment.

You will process returns and exchanges, handle cash, maintain stock accuracy, and stay current with product knowledge. This role requires physical stamina and a customer-first mindset, with opportunities across in-store and online channels. Starting wage is about 20 CAD per hour.

Qualifications

• 6+ months of customer service experience in retail or similar environment.
• Experience with returns or cashiering is a plus.
• Excellent attention to detail and ability to multitask.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve customer issues with empathy and fairness.
• Process returns and exchanges according to policy.
• Handle cash and process transactions accurately.
• Maintain stock accuracy and store cleanliness.
• Stay informed on products, promotions and policies.
• Support team with additional duties as needed.

Skills

Customer service

Attention to detail

People skills

Tech-savvy

Physical stamina

Tools

POS system

Job description

What you'll need to have

• You love challenges… You seek them to solve them (not to create them, though!)
• You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
• You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
• Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
• You are a total people-person and can strike up a conversation easily
• You are quite comfortable with computers and are generally technology-savvy
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

A day in your life with us

• Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner.
• Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy.
• Maintaining an ongoing awareness of daily and weekly service/delivery targets.
• Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
• Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans.
• Assist team members with additional duties, as required.

About this work area

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Exchange & Returns Co-worker.

The starting rate/ salary for this position is 20.14 CAD