Exchange & Returns Co-worker

IKEA; Coquitlam; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA contribution matching

Annual IKEA bonus incentive plan

Flexible spending account

Life insurance

Employee assistance program

Merchandise and restaurant discounts

Job summary

IKEA Canada is hiring a Customer Experience Co-worker III at our Coquitlam store to help customers with returns, exchanges and inquiries. You will interpret policies, resolve concerns, process transactions, and maintain accurate records in a fast-paced environment.

We seek a customer-focused teammate with 6+ months of retail service experience, strong communication, conflict resolution, and the ability to collaborate with the team to deliver exceptional service. Starting pay: 22.76 CAD per hour.

Qualifications

• 6+ months of retail customer service experience is required.
• Experience handling Returns & Exchange policies is advantageous.
• Strong communication and conflict-resolution skills needed.

Responsibilities

• Interpret and apply Returns & Exchange policies with discretion.
• Resolve customer inquiries and concerns with active listening and problem-solving.
• Explain decisions clearly and empathetically to ensure a positive experience.
• Process transactions accurately while maintaining inventory control and compliance.
• Stay informed on policy updates, product knowledge, and performance targets.
• Collaborate with team members to support customer relations operations.

Skills

Customer service

Retail experience

Communication

Policy interpretation

Conflic t resolution

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

• Customer‑focused problem solver  with 6+ months of retail customer service experience (returns or cashier experience an asset)
• Skilled in applying Returns & Exchange policies with sound judgment, including exception handling
• Strong communication and conflict‑resolution skills, able to explain policies clearly and professionally
• Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment

A day in your life with us

• Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines
• Resolve customer inquiries and concerns through active listening, clear communication, and problem‑solving
• Communicate decisions confidently and empathetically to ensure a positive customer experience
• Process transactions accurately while maintaining inventory control and compliance
• Stay informed on policy updates, product knowledge, and service performance targets
• Collaborate with team members to support overall customer relations operations

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co-worker III

The starting rate/ salary for this position is 22.76 CAD