Event Supervisor - Carmen's Event Centre

Carmen's Group; Hamilton; On-site; CAD 26,174 - 28,929; Part time

Benefits offered by this job

Pay on Demand

Global Hotel Discounts

Staff discounts at our restaurants

Employee Scholarship Program

Wellness programs & staff events

Clear opportunities to grow into lead 

Employee recognition programs

Referral bonuses

Safe, inclusive workplace culture

Job summary

Carmens Group is seeking an Event Supervisor for Carmens Event Centre in Hamilton to lead front‑of‑house operations during weddings, galas, and high‑volume events. You’ll partner with the Service Manager to ensure flawless guest experiences from start to finish.

The role requires 2–3 years in banquet or hospitality, Smart Serve certification, and a professional, calm presence. This part‑time, permanent position offers $19–$21 per hour plus gratuities, with evening and weekend events as a regular

Qualifications

• 2–3 years of experience in banquet, catering, restaurant, or other high‑volume hospitality environments.
• Excellent communication and interpersonal skills with guests and team members.
• Polished, professional presence suitable for upscale events.
• Smart Serve Certification is required.

Responsibilities

• Lead the front‑of‑house team during events for smooth service and exceptional guest experiences.
• Serve as on‑site representative of the venue and uphold Carmen's Group standards.
• Coordinate service timing, food quality, presentation, and team execution.
• Welcome guests and address questions or concerns professionally throughout events.
• Communicate dietary restrictions to kitchen and service teams.

Skills

Leadership

Guest service

Communication

Adaptability

Job description

Event Supervisor – Carmen’s Event Centre

Carmens Event Centre is where Hamilton comes to celebrate—and where you can be part of something unforgettable. As a team member at one of the city’s most iconic venues, you’ll help bring dream weddings, milestone galas, and show‑stopping events to life in a setting known for elegance, grandeur, and timeless charm.

As part of Carmens Group, you’ll be joining a team backed by over 40 years of hospitality excellence—and a culture built on pride, passion, and creating extraordinary experiences.

What you will be doing:

As an Event Supervisor, you'll be responsible for leading front‑of‑house operations and ensuring every event is delivered seamlessly from beginning to end. Working closely with the Service Manager and service team, you'll create exceptional guest experiences while maintaining the high standards of Carmen's Group.

Your responsibilities will include:

• Lead the front‑of‑house team during events, ensuring smooth service and an exceptional guest experience from start to finish.
• Serve as the on‑site representative of the venue, delivering warm, professional hospitality while upholding the Carmen's Group standard.
• Coordinate event service by overseeing timing, food quality, presentation, and team execution.
• Welcome guests, anticipate their needs, and professionally resolve questions or concerns throughout the event.
• Communicate dietary restrictions, allergies, and special requests to the kitchen and service teams to ensure accurate and attentive service.
• Support the team with food and beverage service, table maintenance, and other operational duties as needed.
• Make confident decisions and adapt to changing guest needs or event logistics while remaining calm under pressure.
• Lead by example through strong communication, sound judgment, and attention to detail in a fast‑paced environment.
• Perform additional duties as required to support the successful execution of each event.

This is an exciting opportunity for someone who enjoys leading a team, thrives in a fast‑paced hospitality environment, and is passionate about delivering memorable event experiences.

What we’re looking for:

• 2‑3 years of experience in banquet, catering, restaurant, or other high‑volume hospitality environments, preferably in a server capacity.
• A passion for delivering exceptional guest service and creating memorable experiences.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with guests and team members.
• The ability to remain calm, organized, and adaptable in a fast‑paced, dynamic environment.
• Demonstrated leadership abilities with experience guiding, supporting, or supervising a team preferred.
• A polished, professional presence appropriate for upscale events and client‑facing interactions.
• Smart Serve Certification (required).
• A valid G driver’s license is considered an asset.
• Availability to work evenings, weekends, and event‑based schedules.

Why join Carmen’s Group?

• Flexible scheduling
• Career coaching & growth
• Great Place to Work Certified (2022‑2024, 2026)
• Named Best Workplace in several award categories:
  • Most Trusted Executive Teams
  • Best Places to Work in Hospitality & Retail
  • Best Places to Work in Canada
  • Best Workplaces for Women
  • Best Workplaces for Mental Wellness
• Perks & Benefits
  • Pay on Demand – get paid when you need it
  • Global Hotel Discounts for your travels
  • Staff discounts at our restaurants
  • Employee Scholarship Program
  • Wellness programs & staff events
  • Clear opportunities to grow into leadership roles
  • Employee recognition programs celebrating your achievements and milestones
  • Referral bonuses when you bring great talent to the team
  • Safe, inclusive and supportive workplace culture

Position Details:

Job Type: part‑time, permanent

Vacancy: This posting is for an existing vacancy (replacement for a currently unfilled position)

Compensation: $19.00–$21.00 per hour + gratuities

AI Disclosure: Your application will be reviewed by our hiring team – we do not use artificial intelligence in the screening or selection of applicants for this position.

Carmens Group is a proud Hamilton‑born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemonCatering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re reshaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

Are You Ready to Take the Lead?

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.