Event Services Lead Attendant

RDP; Red Deer; Hybrid; CAD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental care

Health spending account

Pension plan

Vacation allotments

Tuition waivers

Professional development funding

Time off during college closures

Job summary

Red Deer Polytechnic in Red Deer, AB, invites applications for an Event Services Lead Attendant. This role supports ANSS events campus-wide, coordinating bookings, equipment, and on-site client contact in the absence of the Hospitality Services Coordinator.

You will supervise Event Attendants, assist in recruiting and scheduling, ensure safety and quality, and partner with supervisors to manage inventories and service delivery.

Qualifications

• High school diploma or equivalent to about 12 years of schooling.
• A minimum of 6 months related experience.
• The ability to multi-task.
• Safety awareness.
• Experience in event / conference set up.
• Required Certificates: ProServe, First Aid, Class 5 License, Food Safe.
• Preferred Qualifications: Completion of a 1-year college certificate, one year University or equivalent.

Responsibilities

• Prepares for and performs all operations pertaining to user group bookings and events.
• Ensures set-up and take-down of all equipment as required for each user group / event.
• Ensures that all technology is set-up and working properly for each user group / event and that clients can operate it.
• Ensures that each facility used is clean and fully set-up for each user group to the highest standards.
• Coordinates with Supervisor for equipment and resource inventory control, maintenance and repair.
• Provides an excellent customer service experience to all internal and external user group /client.
• Supports ticketing services either in the box office or scanning of tickets as required.
• Makes key customer service decisions that will exceed the expectations of user groups / clients.
• Responsibility for float reconciliation.
• Supervision and Staff Hiring: collaborate with the Supervisor on recruitment, selection, and evaluation of Event Attendants; provide leadership and coaching; promote safe work practices; develop staff schedules.

Skills

Customer service

Multitasking

Safety awareness

Event setup

Communication

Leadership

Education

High school diploma or equivalent

ProServe

First Aid

Class 5 License

Food Safe

Job description

Reporting to the Hospitality Services Coordinator, the Event Services Lead Attendant is an enthusiastic, customer service driven position responsible for preparing Ancillary and Sport Services ( ANSS ) events across campus. This position must have a strong understanding of the ANSS events business including facilities layout, internal and external user groups, resources available and facility bookings. The Event Services Lead Attendant and the Event Attendant team execute event plans as directed by the Coordinator and are the onsite client contact during events in the absence of the Coordinator. This also includes proper allocation of resources and equipment needed to execute events and the movement of these resources and equipment to and from storage and other areas of the facility.

Position Responsibilities

Event Preparation & Customer Service

• Prepares for and performs all operations pertaining to user group bookings and events.
• Ensures set-up and take-down of all equipment as required for each user group / event.
• Ensures that all technology is set-up and working properly for each user group / event and that clients are able to operate the technology properly.
• Ensures that each facility being used is in top-notch condition, is clean and fully set-up for each user group to the highest standards possible.
• Coordinates with Supervisor for equipment and resource inventory control, maintenance and repair.
• Responsible for providing an excellent customer service experience to all internal and external user group /client.
• Supports ticketing services either in the box office or scanning of tickets as required.
• Makes key customer service decisions that will exceed the expectations of user groups / clients.
• Responsibility for float reconciliation.

Supervision and Staff Hiring

• Partners with the Supervisor on the recruitment, selection and evaluation of Event Attendants in compliance with Human Resources policies & procedures, FOIPP and collective agreements.
• Provides leadership by disseminating information, providing feedback, advice and coaching to Event Attendants.
• Demonstrates safe work practices in the department and ensures Event Attendant compliance.
• Develops staff schedules in collaboration with the Supervisor.

Required Qualifications

• High school diploma or equivalent to about 12 years of schooling
• A minimum of 6 months related experience
• The ability to multi-task
• Safety awareness
• Experience in event / conference set up
• Required Certificates:
  • ProServe
  • First Aid
  • Class 5 License
  • Food Safe

Preferred Qualifications

• Completion of a 1-year college certificate, one year University or equivalent

Salary or Hourly? Hourly

Salary $23.15/ hour

Benefits and Compensation Information

Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to College closures between the Christmas and New Year general holidays.

Eligibility to access the above mentioned benefits is dependent upon the AUPE Terms and conditions of Employment and related RDP policies.

About Red Deer Polytechnic

Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic ( RDP ) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the‑art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.

Red Deer Polytechnic ( RDP ) is more than a post‑secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta’s economy and society to thrive.

Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.

Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community .

Competition Number

Competition Number 2026-A-150

Employment Type

Employment Type Permanent Full-Time

Number of Vacancies

Number of Vacancies 1

Desired Start Date

Desired Start Date 10/05/2026

Position End Date (if term-certain)

FTE

FTE 1.0

Hours of Work

Hours of Work Hours of work will vary and will include evenings & weekends.

Open Date

Open Date 09/04/2026

Close Date

Close Date 09/24/2026

Open Until Filled Yes

Note to Applicant

Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community. At RDP , we are committed to a merit‑based hiring process, and we believe in an inclusive workplace that is fair, equitable, supportive, welcoming and respectful. We recognize, value, and leverage differences in identities, abilities, background, cultures, skills, experiences, and perspectives. Our practices are guided by the principles of the Alberta Human Rights Act and support the Truth and Reconciliation Commission of Canada’s Calls to Action.

Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact [e-mail].

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents

• Cover Letter
• Resume

Optional Documents

• References Names and Contact Information