Event Manager

River Cree Resort & Casino; Alberta; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading resort in Alberta seeks an Event Coordinator to manage hotel events, ensuring high-level service and guest satisfaction. The role involves coordinating with customers, upselling services, and overseeing event operations. Ideal candidates will have strong communication skills, relevant experience, and a passion for delivering exceptional guest experiences. Join a dynamic team that values outstanding service and offers competitive wages and benefits.

Benefits

Competitive wages and benefits

Shuttle service from West Edmonton

Participation in the 'Circle of Service' program

Opportunity to work in a dynamic team environment

Qualifications

• Two to five years of relevant on-the-job experience.
• Prior experience required.

Responsibilities

• Coordinates and communicates with customers regarding event details.
• Leads pre- and post-event meetings for assigned groups.
• Effectively upsells products and services throughout the event process.

Skills

Communication

Sales Skills

Customer Relationship

Problem-Solving

Organization

Education

High School diploma

College degree

Tools

Microsoft Office

Graphics applications

Job description

Overview

Prepares all event documentation and coordinates with sales, departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases of hotel events; primarily handles events of average complexity.

Ensures seamless turnover of hotel events from sales to service back to sales. Recognizes opportunities to maximize revenue through up-selling and offering enhancements to create outstanding events.

Responsibilities

Operations

• Coordinates and communicates verbally and in writing with customers (internal and external) regarding event details. Follows up with customers post-event.
• Acts as liaison between field sales personnel and customers throughout the event process, maintaining presence and availability to solve problems or suggest alternatives.
• Oversees customer experiences from file turnover through post-event and back to sales.
• Proactively identifies operational challenges and works with hotel staff and customers to resolve or develop alternatives.
• Leads pre- and post-event meetings for assigned groups.
• Facilitates meetings such as Banquet Event Order review and block review.
• Manages group room blocks and meeting space.
• Greets customers during the event phase and hands off to the Event Operations team for execution.
• Adheres to all standards, policies, and procedures.
• Incorporates current trends in event management and design.

Guest Satisfaction

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback and responds effectively to problems and complaints.
• Empowers associates to provide excellent service, ensuring they understand expectations.
• Provides feedback on service behaviors and strives for continuous improvement.
• Conducts pre- and post-event meetings to review group needs and feedback.
• Solicits departmental feedback to enhance the Event Planner’s experience.
• Reviews guest comments and satisfaction results, developing corrective actions as needed.
• Focuses on guest satisfaction in departmental meetings and ongoing improvement efforts.

Sales and Revenue Management

• Effectively upsells products and services throughout the event process.
• Participates in site inspections and assists sales when necessary.
• Manages customer budgets to maximize revenue and meet needs.
• Forecasts group room nights and revenue accurately.

Other

• Ensures safety for self and others, following all health and safety requirements.
• Performs additional duties as needed to meet business needs.

Qualifications

• High School diploma or equivalent; college degree preferred.
• Prior experience required.
• Two to five years of relevant on-the-job experience.
• Proficient in Microsoft Office and graphics applications.
• Supervisory or management training preferred.
• Effective verbal communication skills in English, with good grammar and a friendly tone.
• Knowledge of proper serving etiquette.
• Strong sales skills for up-selling.
• Knowledge of menu planning, food presentation, and banquet operations.
• Ability to manage guest room and meeting space inventories.
• Broad understanding of facility management.
• Strong customer relationship skills.
• Knowledge of hotel operations, event technology, contract management, and legalities.
• Financial management skills, including budgeting and forecasting.
• Excellent communication, problem-solving, organization, and decision-making skills.
• Ability to influence and present effectively.
• Knowledge of regulations and safety standards.

This position requires a five-day workweek, with additional hours as needed for special events at River Cree Resort & Casino.

WE OFFER

• Competitive wages and benefits.
• Shuttle service from West Edmonton.
• Participation in the “Circle of Service” program rewarding outstanding service.
• Opportunity to work in a dynamic team environment with skilled management.