Event & Experience Lead — 12‑Month Contract

Scotiabank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus participation

Flexible vacation

Health benefits

Inclusive culture

Job summary

Scotiabank in Toronto is seeking an Event & Experience Lead to support The Commons operations and create a first-class employee and visitor experience. You will collaborate with a wide range of stakeholders and manage space, events, and communications to enhance engagement and branding.

The role emphasizes ensuring accessibility, coordinating with facility teams, and delivering seamless event support from planning to execution in a dynamic campus environment.

Qualifications

• Post-secondary degree from an accredited university or college with a minimum of 2 years of related experience, or equivalent work experience in customer service and event management.
• Proven customer service focus with the ability to support employees, visitors, and stakeholders professionally.
• Excellent verbal and written communication skills, including presentation skills for small to medium-sized groups.
• Ability to work independently with minimal supervision while collaborating effectively within a large team.
• Strong relationship-building, interpersonal, and people-oriented skills.
• Basic proficiency in Microsoft Office, including Word, Excel, Outlook, and OneNote.
• Experience using social media as a marketing tool, Adobe Creative Cloud, and HTML is considered an asset.
• Knowledge of conference and meeting room technology, videoconferencing, or the ability to learn related tools and systems.
• Ability to troubleshoot operational issues, manage competing priorities, and support flexible or extended work hours based on business needs.

Responsibilities

• Champion a customer-focused culture by supporting employees and visitors within The Commons and leveraging broader Bank relationships, systems, and knowledge.
• Maintain schedules and ensure high visibility of operations to support day-to-day activities within The Commons.
• Create engaging digital communications, infographics, announcements, and branding content to drive awareness, highlight events, and foster inclusive employee engagement.
• Conduct frequent walkthroughs of The Commons spaces, assist employees with settings and equipment, and support common courtesy guidelines.
• Respond to inquiries through The Commons inbox and support content moderation for Workplace, Scotiabank Live Sites, and perimeter screens.
• Troubleshoot and resolve operational issues promptly and professionally, escalating matters when appropriate.
• Support change management and continuous improvement by observing space usage, identifying opportunities, and recommending improvements to The Commons operations.
• Manage incoming requests for meetings, events, booths, and filming spaces, assigning appropriate rooms and maximizing space usage.
• Provide guidance on event planning, audio-visual requirements, vendor coordination, room setup, food and beverage service levels, and client billing processes.
• Provide administrative support for The Commons, including coordinating with Building Services or Real Estate, replenishing supplies, maintaining records of keys/security credentials, and supporting OHS requirements.

Skills

Customer service

Communication

Independent work

Interpersonal skills

Relationship building

MS Office

Social media tools

Adobe Creative Cloud

HTML

Conference tech

Troubleshooting

Education

Post-secondary degree (university/college)

Tools

Microsoft Office (Word/Excel/Outlook/OneNote)

Adobe Creative Cloud

HTML

Job description

Scotiabank in Toronto is seeking an Event & Experience Lead to support The Commons operations and create a first-class employee and visitor experience. You will collaborate with a wide range of stakeholders and manage space, events, and communications to enhance engagement and branding.

The role emphasizes ensuring accessibility, coordinating with facility teams, and delivering seamless event support from planning to execution in a dynamic campus environment.