Workplace Experience Coordinator, SBN

Scotiabank; Toronto; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Personal and sick days

Comprehensive benefits

DEI & Allyship

Workplace accommodations

Job summary

Scotiabank is seeking a Workplace Experience Coordinator to deliver exceptional workplace services for employees, clients, and visitors in its downtown Toronto offices. You will act as the front‑line ambassador, handling administrative, operational, and client service tasks to ensure the workplace runs smoothly and professionally.

The role emphasizes strong communication, organization, and a proactive approach to enable a welcoming, efficient environment while supporting security, room bookings,

Qualifications

• 2+ years in customer service, hospitality, workplace operations, reception, or admin support.
• Strong customer service mindset and ability to create positive experiences.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.
• Independent and collaborative work style.
• Proficiency with Microsoft Office suite (Outlook, Teams, Excel, Word).
• Experience supporting meeting room tech is a plus.
• Background in receptionist, office coordinator, or administrative roles.

Responsibilities

• Welcome employees, clients, and visitors with a first-class experience.
• Serve as primary point of contact for workplace questions and support.
• Manage visitor registrations and Visitor Management System.
• Coordinate meeting room bookings, catering, and tech support.
• Answer calls and emails professionally and promptly.
• Manage shared inboxes and respond to service requests.
• Support mail, courier services, and document distribution.
• Assist with security, access cards, and key holder duties.
• Troubleshoot office equipment and coordinate vendor support.
• Support workplace initiatives and projects.
• Provide coverage for reception during absences and peak periods.

Skills

Customer service

Hospitality

Workplace operations

Reception

Administrative support

Communication

Organizational skills

Tools

Microsoft Office

Outlook

Teams

Excel

Word

Job description

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Title: Workplace Experience Coordinator, SBN

Requisition ID: 271330

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Workplace Experience Coordinator, you will play a key role in delivering an exceptional workplace experience for employees, clients, and visitors. Acting as the front-line ambassador for the office, you will provide administrative, operational, and client service support while helping ensure the workplace runs efficiently and professionally. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in creating a welcoming and productive workplace.

Is this role right for you? In this role you will:

• Welcome employees, clients, and visitors, ensuring a first-class experience from arrival through departure.
• Serve as a primary point of contact for workplace-related questions, requests, and support.
• Manage visitor registrations and the Visitor Management System.
• Coordinate meeting room bookings, room setup, catering requests, and technology support.
• Answer telephone and email inquiries professionally and promptly.
• Manage shared inboxes and respond to workplace service requests.
• Support mail, courier services, deliveries, and document distribution.
• Assist with workplace security, access cards, and key holder responsibilities.
• Troubleshoot office equipment and meeting room technology issues and coordinate vendor support when required.
• Support workplace initiatives, projects, and operational activities as assigned.
• Provide coverage for reception and workplace operations functions during absences and peak periods.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 2+ years of experience in customer service, hospitality, workplace operations, reception, or administrative support.
• Strong customer service mindset and ability to create positive experiences.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable working independently and collaboratively within a team environment.
• Proficiency with Microsoft Office Suite, including Outlook, Teams, Excel, and Word.
• Experience supporting meeting room technology, video conferencing, and workplace systems is an asset.
• Adaptable, proactive, and solution-oriented with strong attention to detail.
• Receptionist, Office Coordinator, Workplace Experience Associate, Hospitality Coordinator, Executive Assistant, or Administrative Assistant background.
• Experience supporting corporate offices, professional services firms, hospitality environments, or large-scale workplaces.
• Enjoys interacting with people and creating positive workplace experiences.
• Highly organized, dependable, and customer-focused.
• Full-time, on-site position.
• Core operating hours between 7:30 AM and 6:00 PM, Monday to Friday, with shifts scheduled based on business needs.
• Located at Scotiabank's downtown Toronto offices

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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