Community Experience Lead — Space & Operations

Scotiabank; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Scotiabank is seeking a Community Lead Support for a 1-year contract in Toronto, Ontario. You will help deliver an exceptional employee and visitor experience across the Ecosystem spaces, coordinating intranet communications and access management while supporting multiple offices onsite and virtually.

The role requires strong customer service, excellent communication, proficient Excel and data management, and the ability to work independently within a team.

Qualifications

• Exceptional customer service focused experience.
• Excellent communication and interpersonal skills.
• Excellent Microsoft Office skills, with high proficiency in Excel and data management.
• Strong organizational skills and ability to set priorities and manage time.
• Adaptable, flexible, critical thinker with excellent problem-solving skills.
• Able to work independently as well as closely with a team.
• Thorough knowledge and understanding of department’s policies and procedures.
• Good knowledge of Bank HR policies, practices, and legal requirements.
• Good knowledge of conflict resolution techniques.
• Spanish/French speaking an Asset.

Responsibilities

• Virtually support and facilitate a first-class employee and visitor experience in the space.
• Triage all incoming requests/concerns through virtual platform and disperse action and need in a timely manner.
• Support all aspects of the Ecosystems and Satellite offices onsite and virtually through the mastery of multiple platforms such as MS Teams & Outlook
• Manage all communications and promotions for the space onsite and via the various internal channels and (Viva Engage, email etc)
• Assist in providing general administrative support and orientation to those in the space.
• Manage and own access set-up and approval as required
• Processing and documentation of any space and/or behavioral issues in the issue tracker through to resolution and escape as needed.
• Financial accountability through timely submission and tracking of vendor invoices.
• Member of OHS Committee as well as First Aid/Fire Warden training for assigned space (*training to be provided)
• Other relevant administrative work, reporting and/or projects, duties as required
• Proactively anticipate needs of employees while concurrently taking steps towards solutions and improvements.
• Contribute to a team focus of continuous improvement, improving how we work, including the experiences and environment in the Community Space and Ecosystems.
• Work comfortably with a wide variety of people at all levels and business lines
• Act as contingent staffing for adjacent Ecosystems covering vacations, sick days and short-term absences as needed

Skills

Customer service

Communication

Excel

Data management

Organization

Problem solving

Independent work

HR policies

Conflict resolution

Spanish/French

Job description

Scotiabank is seeking a Community Lead Support for a 1-year contract in Toronto, Ontario. You will help deliver an exceptional employee and visitor experience across the Ecosystem spaces, coordinating intranet communications and access management while supporting multiple offices onsite and virtually.

The role requires strong customer service, excellent communication, proficient Excel and data management, and the ability to work independently within a team.