Community Lead Support (1-Year contract)

Scotiabank; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Scotiabank is seeking a Community Lead Support for a 1-year contract in Toronto, Ontario. You will help deliver an exceptional employee and visitor experience across the Ecosystem spaces, coordinating intranet communications and access management while supporting multiple offices onsite and virtually.

The role requires strong customer service, excellent communication, proficient Excel and data management, and the ability to work independently within a team.

Qualifications

• Exceptional customer service focused experience.
• Excellent communication and interpersonal skills.
• Excellent Microsoft Office skills, with high proficiency in Excel and data management.
• Strong organizational skills and ability to set priorities and manage time.
• Adaptable, flexible, critical thinker with excellent problem-solving skills.
• Able to work independently as well as closely with a team.
• Thorough knowledge and understanding of department’s policies and procedures.
• Good knowledge of Bank HR policies, practices, and legal requirements.
• Good knowledge of conflict resolution techniques.
• Spanish/French speaking an Asset.

Responsibilities

• Virtually support and facilitate a first-class employee and visitor experience in the space.
• Triage all incoming requests/concerns through virtual platform and disperse action and need in a timely manner.
• Support all aspects of the Ecosystems and Satellite offices onsite and virtually through the mastery of multiple platforms such as MS Teams & Outlook
• Manage all communications and promotions for the space onsite and via the various internal channels and (Viva Engage, email etc)
• Assist in providing general administrative support and orientation to those in the space.
• Manage and own access set-up and approval as required
• Processing and documentation of any space and/or behavioral issues in the issue tracker through to resolution and escape as needed.
• Financial accountability through timely submission and tracking of vendor invoices.
• Member of OHS Committee as well as First Aid/Fire Warden training for assigned space (*training to be provided)
• Other relevant administrative work, reporting and/or projects, duties as required
• Proactively anticipate needs of employees while concurrently taking steps towards solutions and improvements.
• Contribute to a team focus of continuous improvement, improving how we work, including the experiences and environment in the Community Space and Ecosystems.
• Work comfortably with a wide variety of people at all levels and business lines
• Act as contingent staffing for adjacent Ecosystems covering vacations, sick days and short-term absences as needed

Skills

Customer service

Communication

Excel

Data management

Organization

Problem solving

Independent work

HR policies

Conflict resolution

Spanish/French

Job description

Title: Community Lead Support (1-Year contract)

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

As a key member of Ecosystem Operations - Operation & Corporate Services team, the Community Lead Support is responsible for an exceptional employee experience through delivery and continuous improvement of the Ecosystems.

As the Community Lead Support, you will work independently to support the operational and employee experience requirements and may also be called upon to provide support and coverage for the Ecosystem spaces onsite. You will ensure all activities conducted are following all governing regulations, internal policies, and procedures.

Is this role right for you? In this role, you will:

• Virtually support and facilitate a first-class employee and visitor experience in the space.
• Triage all incoming requests/concerns through virtual platform and disperse action and need in a timely manner.
• Support all aspects of the Ecosystems and Satellite offices onsite and virtually through the mastery of multiple platforms such as MS Teams & Outlook
• Manage all communications and promotions for the space onsite and via the various internal channels and (Viva Engage, email etc)
• Assist in providing general administrative support and orientation to those in the space.
• Manage and own access set-up and approval as required
• Processing and documentation of any space and/or behavioral issues in the issue tracker through to resolution and escape as needed.
• Financial accountability through timely submission and tracking of vendor invoices.
• Member of OHS Committee as well as First Aid/Fire Warden training for assigned space (*training to be provided)
• Other relevant administrative work, reporting and/or projects, duties as required
• Proactively anticipate needs of employees while concurrently taking steps towards solutions and improvements.
• Contribute to a team focus of continuous improvement, improving how we work, including the experiences and environment in the Community Space and Ecosystems.
• Work comfortably with a wide variety of people at all levels and business lines
• Act as contingent staffing for adjacent Ecosystems covering vacations, sick days and short-term absences as needed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Exceptional customer service focused experience
• Excellent communication and interpersonal skills in dealing effectively with issues and interacting with internal and external parties
• Excellent Microsoft Office skills, with high proficiency in excel and data management
• Strong organizational skills and ability to set priorities and manage time
• Adaptable, flexible, critical thinker with excellent problem-solving skills
• Able to work independently as well as closely with a team
• Thorough knowledge and understanding of department’s policies and procedures
• Good knowledge of Bank HR policies, practices, and legal requirements
• Good knowledge of conflict resolution techniques
• Spanish/French speaking an Asset

Work Arrangement:

• Onsite Monday-Friday, core hours 7:30-4, 8:00-4:30, 8:30-5 *Non-standard hours are a rare occurrence but can happen based on operational requirements
• Standard office-based environment at a desk working with a laptop and monitor
• The position is primarily non-physical with intermittent periods of sitting or standing.
• Intermittent periods of concentration are required while working on computers and verifying the accuracy of documents/reports.
• Due to the nature of the position and accountabilities, a Work from Home option is not supported.

Back-up Support for Ecosystem Community Lead may require the following:

• Incumbent is required to move throughout the Ecosystem for sweeps as employees are located on multiple floors
• Occasional shift coverage if supporting Ecosystem Community Lead for coverage (7:30AM – 4:00PM / 8:30-5 / 9:30AM – 6:00PM)

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What’s in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.