Event and Conference Services Manager

JRoss Recruiters; Victoria; On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Health and wellness benefits

Retirement savings program

Complimentary meals

Hotel discounts

Career advancement opportunities

Job summary

JRoss Recruiters is seeking an Event Manager to lead their Event & Conference Services team in Victoria. You will oversee planning and coordination for various events, ensuring exceptional communication and flawless delivery.

With a focus on guest engagement and revenue generation, you will work closely with various departments, manage key accounts, and drive service standards. The position offers a competitive salary and a collaborative work culture, making it ideal for a motivated leader in

Qualifications

• 3–5+ years of experience in hotel event or conference management.
• Proven success in leading and developing a team.
• Strong understanding of the event lifecycle from planning to execution.

Responsibilities

• Lead the Event & Conference Services function.
• Oversee planning and servicing of events and conferences.
• Enhance event packages and services for clients.

Skills

Event management

Team leadership

Budget management

Client relationship management

Communication skills

Time management

Education

Hospitality Management or Business degree

Certified Meeting Professional designation

Tools

Microsoft Word

Microsoft Excel

OPERA

Event management systems

Social Tables

Job description

Lead the day-to-day Event & Conference Services function and provide direction, coaching and support to a team of three event professionals.

Oversee the planning, coordination and servicing of conferences, meetings, corporate events, social functions and high-profile group bookings.

Develop a highly engaged, guest-focused Events team through training, coaching, clear expectations and ongoing development.

Partner closely with Sales & Marketing, Culinary, Food & Beverage and hotel operations to ensure exceptional communication and flawless event delivery.

Review confirmed group and event business and allocate files across the Events team based on scope, complexity and workload.

Manage key accounts and significant events personally from handover through execution.

Ensure event details, timelines, requirements and changes are communicated accurately and efficiently across the hotel.

Continuously strengthen service standards, selling techniques and product knowledge to elevate the client experience.

Identify opportunities to enhance event packages, services and experiences for meeting planners, corporate groups and social clients.

Drive incremental revenue through thoughtful upselling of food and beverage, meeting services and ancillary offerings.

Develop and maintain banquet forecasts, budgets, activity reports and other departmental performance reporting.

Support function-space yield management, balancing guest requirements with occupancy and revenue optimization.

Maintain accurate event information within the hotel’s property and event management systems.

Ensure deposits, prepayments, credit procedures and event-related accounting processes are completed accurately.

Lead and participate in pre-convention meetings, revenue meetings, Food & Beverage meetings and other operational discussions.

Contribute to strategic planning by bringing forward market trends, guest feedback and ideas that strengthen the hotel’s events business.

Maintain strong, collaborative relationships across the property and contribute positively to the broader leadership team.

Requirements

3–5+ years of progressive hotel event, conference or catering management experience.

Previous experience leading, coaching and developing a team.

Strong understanding of the complete event lifecycle, from planning and contracting through execution and post-event follow-up.

Commercial mindset with an understanding of catering revenue management, upselling and function-space optimization.

Strong client relationship skills and confidence managing complex or high-profile events.

Exceptional organization, planning and time-management skills with the ability to manage multiple events and priorities simultaneously.

Calm, polished and solutions-oriented approach in a fast-moving hospitality environment.

Strong communication and interpersonal skills with the ability to collaborate effectively across multiple departments.

Comfortable working with budgets, forecasts and operational reporting.

Experience with hotel property management or event management systems. OPERA experience is strongly preferred.

Proficiency in Microsoft Word and Excel.

Experience with event diagramming or planning platforms such as Social Tables is an asset.

Hospitality Management, Business or related post-secondary education is an asset.

Certified Meeting Professional designation or related professional certification is an asset.

Flexibility to work outside regular business hours when events or business requirements demand it.

Corporate Culture

$70,000–$75,000 base salary plus incentives

Comprehensive health and wellness benefits.

Employer-supported retirement savings program.

Complimentary meals while working.

Hotel and restaurant discounts.

Friends and family accommodation privileges.

Opportunities for professional development, cross-training and career advancement.

Employee recognition and referral programs.

Industry discounts and hotel-related perks.

A collaborative, people-focused workplace culture.

The opportunity to work in one of Victoria’s most desirable hospitality markets, within a beautiful waterfront environment and an established hotel team.

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