Equipment Service Coordinator

Williams Machinery; Surrey; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

100% premium-paid health benefits

Health Spending Account

Lifestyle Spending Account

3% RRSP matching

3 weeks paid vacation

Employee referral program

Training to build product knowledge

Job summary

Williams Machinery, a Platinum Certified Canada's Best Managed Company, invites a Service Coordinator to join our team in Western Canada. You will be the connection between customers, technicians, and parts teams, managing service requests, coordinating repairs, and keeping customers informed from start to finish.

Build relationships, understand needs, and use your mechanical knowledge to help customers decide on the best repair path.

Qualifications

• Experience coordinating service requests and repairs is preferred.
• Strong communication and relationship-building skills.
• Understanding of equipment and mechanical concepts is beneficial.

Responsibilities

• Own the customer: understand needs, provide updates, and explain repair recommendations.
• Keep things moving: coordinate technicians, parts, scheduling, and work orders.
• Find solutions: use your mechanical knowledge to understand equipment issues and help customers make informed decisions.

Skills

Customer service

Communication

Mechanical knowledge

Job description

Take the Next Step in Your Service Career

Be the connection between customers, technicians, and parts teams. Manage service requests, coordinate repairs, and keep customers informed from start to finish.

WHY THIS IS A STRONG MOVE FOR YOU:

• Make an Impact: Help customers get their equipment back to work quickly.
• Stay Connected: Build relationships with customers while working closely with technicians and parts teams.
• Build Your Career: Develop your technical, customer service, and operational skills in the equipment industry.

HOW YOU'LL MAKE AN IMPACT HERE:

• Own the Customer: Understand needs, provide updates, and explain repair recommendations.
• Keep Things Moving: Coordinate technicians, parts, scheduling, and work orders.
• Find Solutions: Use your mechanical knowledge to understand equipment issues and help customers make informed decisions.

WHAT WE OFFER:

• Compensation: Competitive salary commensurate with experience plus performance recognition.
• Wellness: 100% premium-paid health benefits, $200 Health Spending Account, $200 Lifestyle Spending Account.
• Savings: 3% RRSP matching.
• Vacation: 3 weeks of paid vacation.
• Culture: A family atmosphere with regular team events, BBQs, and a comfortable workspace with coffee and snacks.
• Career Growth: Long-term career opportunities with a growing industry leader.
• Training: Comprehensive training to build your product, systems, and service knowledge.
• Rewards: Employee referral program, recognition programs, and opportunities to participate in our broader employee rewards initiatives.

WHO WE ARE

As a Platinum Certified Canada's Best Managed Company and a 9-time Top Employer, Wesgroup Equipment supports customers across Western Canada through our family of brands - Williams Machinery, Westerra Equipment, and WE Rent. For over 100 years, we have delivered premium equipment and service solutions that keep our customers up and running.

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.